Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 424

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Features
Group Calling
Figure 25.
Delay Announcements
Delay announcement devices play a message for callers waiting in a calling group
queue, explaining the delay to the caller or asking that the caller continue to wait.
In Release 5.0 and later systems, each calling group can have up to 10 primary
delay announcements and one secondary delay announcement device—a
maximum of 11 per group. In earlier systems, a calling group can have only one
delay announcement device (no secondary device). The devices can be
connected to the control unit on 012 (T/R), 016 (T/R), or 008 OPT modules, or, in
Release 7.0 and later systems, on 412 LS-ID-ETR or 016 ETR module ports that
have been programmed as tip/ring ports. A delay announcement device can also
be connected to an analog multiline telephone through a General Purpose
Adapter (GPA) or to an MLX telephone through a Multi-Function Module (MFM).
Each device is identified by the extension number assigned in the system
numbering plan. Any number of groups can share devices. Delay announcement
devices should not be assigned as calling group members.
Group A
(Home Group)
Priority: 1
Label: Sales
Priority: 2
Label: Service
A Support Calling Group with its Own Support Calling Group
Group B
(Home & Support
Group)
Group C
(Support Group)
Priority: 3
Label: General
Issue 1
April 1999
364