Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 425

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Features
Group Calling
NOTE:
In Release 6.1 and later systems, no delay announcement device should
be assigned for the calling group that contains the single non-local
extension, because this calling group member is always available.
When no calling group members are available and calls enter the calling group
queue, the announcement device, as it becomes available, answers the call that
has been waiting longest and plays the recorded message.
Delay announcement devices may be monitored and logged in and out by the
calling group supervisor in the same way that agents are monitored and
controlled. After a system cold start or after programming of an extension as a
delay announcement, any delay announcement device is automatically logged in.
If an available delay announcement device does not answer a voice call within 30
seconds, it is automatically logged out. To reactivate the device, the supervisor or
system manager must log in the extension.
In Release 6.0 and later systems (Hybrid/PBX mode only), a delay announcement
device must be connected to the same system as the calling group for which it
provides announcements.
In Release 5.0 and later systems, the primary delay announcements function like
the single announcement available in prior releases. After the delay
announcement message plays (the primary delay announcement in Release 5.0
and later systems), an inside caller hears a special ringback, a transferred inside
caller hears a regular ringback, and an outside caller (including a transferred
outside caller) hears a special ringback or Music-On-Hold, if programmed, until
the call is answered by a calling group member. The delay announcement or
primary delay announcement is played only once while the call is in queue.
In Release 5.0 and later systems, the system manager can specify the extension
for an optional secondary delay announcement and use system programming to
set the interval (0–900 seconds) between announcements. This setting
determines the time before a waiting caller hears the secondary announcement
and, if it is set to repeat, the interval between replays of the secondary
announcement. The secondary announcement can either repeat or play only
once, after which the caller hears ringback or Music-On-Hold, according to the
rules outlined above.
The primary and secondary announcement options, when used together, allow
the system manager to issue an initial message to callers, followed by a repeating
announcement that, for example, urges the caller to stay on the line and wait for a
calling group member. Generally, the interval between delay announcements
should be no shorter than the length (in seconds) of the secondary
announcement. Ideally, the interval should be the product of the secondary
Issue 1
April 1999
365