Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 241

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Features
Coverage
Interaction of Individual and Group Coverage
Group Coverage can be used alone or with Primary and/or Secondary Individual
Coverage. When both Individual Coverage and Group Coverage are used, the
interactions between them follow this principle: If possible, a caller should always
get personal attention from someone with a Cover button for the sender—going
first to an Individual Coverage receiver, then to a multiline telephone with a Group
Cover button. In these cases, the receiver can answer with either the name of the
individual or the name of the group for whom he or she is covering. Only when
these types of receivers are unavailable or not programmed does the call go to
another, more impersonal type of Group Coverage—either the QCC queue or a
calling group (including a voice messaging system calling group).
A call to a sender that is also ringing on Primary Cover, Secondary Cover, and/or
Group Cover buttons rings until answered (or the caller hangs up). When the call
is answered, the ringing and flashing green LED are removed from all other
telephones providing coverage for the sender. When a calling group is
programmed as the receiver for a coverage group, however, the ringing and
flashing green LED are removed from the sender's telephone as the call leaves
the calling group queue and is sent to an available calling group member. (A call
on a personal line button on the sender's telephone is an exception. The ringing
and flashing green LED remain on that button until answered, either by the sender
or by a receiver.)
NOTE:
The duration of the ringback heard by an outside caller is shorter than the
actual ring heard at an MLX, ETR, MLS, or analog multiline telephone. An
outside caller, therefore, hears one or two rings and may also hear the
number of rings programmed for the Coverage Delay Interval plus the
number of rings programmed for the Delay Ring Interval. For example, if
the Coverage Delay Interval is programmed for one ring and the Delay Ring
interval is programmed for two rings, an outside caller hears four rings
before the call begins ringing at receivers' telephones. If both intervals are
set to their maximum values, the caller can hear up to two additional rings.
A call goes to Group Coverage depending on the following conditions:
Whether the sender is available or unavailable.
Whether the sender has Individual Coverage (Primary Cover or Secondary
Cover buttons programmed on other extensions) and, if so, whether an
Individual Coverage receiver is available.
If a sender sets the Ring Timing option for No Ring on any personal line,
Pool, SA, or ICOM buttons, calls arriving on those buttons do not go to
coverage.
Issue 1
April 1999
181