Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 797

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Features
Transfer
Hold
(continued)
HotLine
Inspect
Last Number Dial
Line Request
Messaging
Microphone Disable
Multi-Function
Module
Music-On-Hold
In Release 2.1 and later systems, a call that has been put on hold at a
Cover, SA, Shared SA, or Pool button can be accessed by a user who
has a personal line button for the call. When the call is accessed, the
green LED next to the personal line lights steadily; however, the call
remains on hold at the Cover, SA, SSA, or Pool button. The user who
accesses the personal line cannot transfer the call. To transfer a call on
hold at a Cover, SA, SSA or Pool button, use Pickup instead of answering
on a personal line button.
Transfer is not available at HotLine extensions (Release 5.0 and later
systems).
If an MLX telephone user presses the Transfer button while in Inspect
mode, Inspect is canceled, the user is returned to the Home screen, and
transfer is initiated.
The Last Number Dial feature can be used to originate a transfer to an
outside telephone number.
Returning transferred calls cancel Line Request.
A nondisplay telephone user who uses Leave Message to send a
message while a transfer is in progress cannot determine who received
the message.
For example, suppose that Extension A calls Extension B, and Extension
B transfers the call to Extension C. If Extension A sends a message
before the transfer is completed, Extension B receives the message. If
Extension A sends a message after Extension B completes the transfer,
Extension C receives the message, even if Extension C does not answer
and the call is ringing at Extension B as a transfer return.
If an inside call is transferred to a telephone with a posted message, only
the display telephone user who transfers the call sees the message. The
original caller does not see the posted message even after the transfer is
completed.
If a call is transferred to an extension programmed for a fax machine, the
message indication is not sent to the fax message-waiting receiver,
regardless of the amount of time programmed for the fax message-
waiting threshold.
A call to a user whose microphone is disabled can be transferred with a
voice announcement, but the user must lift the handset to talk.
Calls cannot be transferred from an MFM because the MFM cannot send
a switchhook flash.
An outside caller hears Music-On-Hold if it is programmed as the transfer
audible. Music is played only before the transfer is completed by the
originating extension. The caller hears music when the Transfer button is
pressed and while the destination extension is being dialed. When the
transfer originator presses the Transfer button a second time or hangs up,
the caller hears ringback.
Issue 1
April 1999
737