Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 440

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Features
Group Calling
Feature Interactions
Auto Answer All
Auto Dial
Barge-In
Callback
A calling group member with an analog multiline telephone can use
Auto Answer All when an answering machine is connected to the
extension. When the feature is activated, all incoming calls ringing on
the group member's telephone (both calls for the calling group and
calls to the group member's own extension) are answered
automatically by the answering machine.
The Calls-in-Queue Alarm button is assigned on a multiline telephone
by programming an inside Auto Dial button with the calling group's
extension number.
When a DSS adjunct is not available, Auto Dial buttons programmed
with each calling group member's extension are used by the calling
group supervisor to monitor group member availability.
Barge-In can be used for calling group members, but the member's
extension must be used instead of the calling group extension. If a
user tries to use Barge-In after dialing the calling group extension
number and waiting in the queue, the feature has no effect.
If a person uses Barge-In to reach another user waiting in a calling
group queue, the queued call is removed from the queue and both
people are connected. If a person uses Barge-In for the delay
announcement extension and the device is playing a message to a
caller, the call is removed from the queue and both people are
connected.
In Release 5.0 and later systems when the Most Idle agent hunt type
is used, if a supervisor or operator barges in on a calling group call and
hangs up before the agent does, then Most Idle status is not affected.
If the agent hangs up first, he or she moves to the end of the Most Idle
queue.
Barge-In cannot be used to join calls to VMI ports.
Calls made to a calling group are not eligible for Callback because the
calls ring into the calling group's queue. Callback, however, can be
used for calls to individual calling group member extensions or to the
delay announcement device. Calling group calls are not sent to the
group member extension, neither when the calling group member
uses Callback for a busy extension or pool, nor when another person
is using Callback to reach a calling group member and the callback
call is ringing on that person's telephone.
In Release 6.1 and later systems when a call is sent to a calling group
with a non-local member and no tandem trunks are available, the
system automatically provides Callback to queue for an available
trunk.
Issue 1
April 1999
380