PREVOST H3-41 Maintenance Manual page 975

2.1 TROUBLESHOOTING
Symptom
No picture, no sound
No picture
No sound
Remote control not
working
2.2 HOW TO RECEIVE SERVICE FOR YOUR REI AUDIO AND VIDEO PRODUCTS
For assistance in obtaining service for REI products call toll free 877-726-4617 (Continental United States
and Canada) between the hours of 7:00 A.M. - 5:00 P.M. CST Monday thru Friday (excluding Holidays).
Prior to calling REI, please have the part number, serial number, VIN number and detailed description of
the problem ready to provide to the REI service representative. After providing information to REI,
customers will be issued a return authorization number. When the REI service representative provides the
return authorization number, they will also give instructions for returning the item. Any discrepancies in
following this procedure may cause delays in the process.
REI Authorized Repair Facilities
REI
6534 L Street
Omaha, Nebraska 68117
Possible Causes / Solutions
Check for proper voltage supply and correct cable connections. Ensure that
the desired input is selected.
Check whether AV cable is properly connected.
Check whether HDMI cables are properly connected.
Verify that HDMI source is connected to "INPUT" connector and devices to
"OUTPUT".
Verify power connection and voltage.
Check for proper cable connections. Verify that the source volume level is
properly set.
Check that remote control is pointed toward device sensor. Verify remote
batteries.
24/7
Tech Support
CALL
1-877-726-4617
E-Mail to technicalsupport@radioeng.com
SECTION 23A: ACCESSORIES - H3 SERIES
REI
1376 Bennett Drive, Unit 126
Longwood, Florida 32750
PA1621 Maintenance Manual All Series | Jan 2020
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