NEC UNIVERGE SV8100 System Hardware Manual page 499

UNIVERGE SV8100/SV8300
System Hardware Manual
11.5.6.5 Choose and Install Player Options
There are several player options available with the NEC
BackOffice Recording solution.
Desktop Player – can be loaded on an individual
user's PC, giving the user complete access (although
restrictions can be applied) to call management;
deleting calls, e-mailing conversations, exporting to
wav file, etc. This software can be downloaded from
www.usbcallrecord.com
VSR Manager 2.0 – enables a supervisor(s) to search
for calls, playback calls, associate notes about calls
and mark them as important, as well as delete or e-mail
conversations. Refer to the VSR Manager Installation
Manual for instructions.
VSR Reporter Pro – same advanced functionality as
VSR Reporter with the addition of the Agent Evaluation
module Call Scoring. It provides customized scoring
forms and criteria along with detailed support to quickly
identify strengths and weaknesses within your Call
Center.
These packages can be applied in any number of
configurations within the organization providing control and
management where needed and simple playback in other
locations.
Issue No. 1.5
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