Direct Station Selection (Dss) Console - NEC SL2100 Features And Specifications Manual

SL2100
Description
The DSS Console gives a Multiline Terminal user a Busy Lamp Field (BLF) and one-button access to
extensions, trunks, and system features. This saves time for users that do a lot of call processing (e.g.,
attendants, operators, or dispatchers). The DSS Console simplifies:
D
• Calling extensions and door boxes
• Placing, answering and transferring outside calls (Needs to assign keys)
• Making an External or Internal Page (Needs to assign keys)
• Switching the Night Service mode (Needs to assign keys)
• Activating DSS Console Alternate Answer (Needs to assign keys)
The DSS Console also provides DSS Console Alternate Answer. This lets a Multiline Terminal user
with a DSS Console quickly reroute their calls to a co-worker. Transferred and dial 9 calls ring both
DSS Consoles and, if the VRS is installed, the main operator hears the message, "Your calls have
been forwarded". Central office calls ring both consoles and no message is heard by the operator.
You can also program the DSS Console keys to store Service Codes (up to 36 digits long). This
provides the DSS Console user with many of the features available on One-Touch and Programmable
Feature Keys. The DSS Console keys can optionally store additional associated digits after the
Service Code. For example, if they are Trunk Group 1 ~ 9 then storing 70401 under a DSS Console
Key access Trunk Group 1 when the console user presses the key.
The maximum number of consoles allowed per system is 12.
Up to 12 consoles can be connected to the terminal.
DSS Lamp Table Changed to Apply to DSS/Hotline Keys for Multiline Terminals
Using Program 30-05-02 ~ Program 30-05-21 DSS Console Lamp Table, you can assign LED flash
patterns for DSS and Hotline keys on Multiline Terminals and DSS Consoles.
ACD/Non-ACD Agent DSS Lamping Available
With the SL2100 system, Programs 30-05-02 ~ 30-05-21 allow a non-ACD DSS console to light
indicating the status of both non-ACD agents and ACD agents, but ACD agents do not show ACD
status (Logged In/Out, etc.), only idle, busy, etc.
Conditions
• Changing flash patterns for DSS Consoles also changes them for Hotline keys.
• When installing a DSS, the system must auto-detect the console for the LEDs to function correctly.
When connecting the DSS to an extension previously defined with another circuit type, undefine the
circuit type (enter 00 in PRG 10-03-01 for the extension number), then connect the DSS Console.
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Direct Station Selection (DSS) Console

Direct Station Selection (DSS) Console
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