Avaya Definity SI Maintenance Manual page 1340

Maintenance Object Repair Procedures
Registration Status Inquiry (#1372)
The Registration status inquiry reports the H.323 registration status of the
endpoint. An endpoint must be registered and authenticated in order to receive
service from the system.
Registration is initiated when the endpoint user attempts to login using the Avaya
registration software application running on the endpoint PC. The user must
provide a valid extension and security code. The registration messages are sent
to the IP address of a C-LAN ethernet port.
A registered extension has a port number or ID that appears as SNNNNN, where
N is a digit from 0-9 and S is an indication that the port is virtual and a station.
Table 10-202. TEST #1372 Registration Status Inquiry
Error Test
Code Result
1,2,3 FAIL
PASS
Signaling Path PING Test (#1373)
This test is nondestructive.
The test determines the local C-LAN through which the signaling originates and
the endpoint's IP address. It then requests the local C-LAN to execute a PING on
the endpoint's address. If the PING is successful, the test passes, if the PING is
not successful, the test fails.
NOTE:
Multiple failures of this test can take the Digital IP Station out of service.
NOTE:
This test checks the circuitry involved in the data path of a peer-to-peer IP
layer connection.
10-554 Issue 4 May 2002
Description/Recommendation
The endpoint is not successfully registered.
Verify that the user is entering:
the correct extension and security code
the C-LAN IP address
Verify that the extension has been enabled for IP softphone operation.
If many endpoints cannot register, investigate any errors of the C-LAN
ethernet port.
Examine the ethernet cabling from the endpoint PC to the ethernet hub.
The endpoint is successfully registered and continues to respond to
registration handshaking.
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