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Avaya definity Operation Manual

Enterprise communications server
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Console Operations

555-230-700
Issue 5
July 2001

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  • Page 1: Console Operations

    Š '(),1,7< (QWHUSULVH &RPPXQLFDWLRQV 6HUYHU Console Operations 555-230-700 Issue 5 July 2001...
  • Page 2 Class A digital device, pursuant to Part 15 of the Avaya provides a telephone number for you to use to report problems or to ask questions FCC Rules. These limits are designed to provide reasonable protection against harmful about your call center.

  • Page 3: Table Of Contents

    Contents Introduction Conventions used in this document Security measures Understanding the console layout Physical layout of your console Outside-lines buttons and lamps Call appearance buttons and lamps Dialing keypad and call processing area Feature buttons and lamps The display and display buttons Displaying call-related information Call purpose Call status...
  • Page 4 Interrupting a call Overriding diversion features Notification of emergency calls Providing emergency access to the operator Placing a series of calls Managing outside lines Controlling access to outside lines Displaying outside line information Choosing outside lines iv DEFINITY ECS Console Operations...
  • Page 5 Contents Features for internal use Restricting calls Activating Don’t Split Testing phone system components Accessing individual console operators Using the internal directory Assigning main console operators Leaving messages Retrieving messages Using night service Routing calls economically Using Visually Impaired Attendant Service Centralized Attendant Service Differences in a CAS environment...
  • Page 6 Contents Glossary and abbreviations Index vi DEFINITY ECS Console Operations...

  • Page 7: Introduction

    If you are a console operator on a DEFINITY Enterprise Communications Server (ECS) or an Avaya IP600 Internet Protocol Communications Server, this book is for you! It is designed to show you the physical layout of your console, how to perform standard and specialty functions, and how to maintain and clean your console.

  • Page 8: Conventions Used In This Document

    This guide does not cover operations associated with Hospitality Services and Automatic Call Distribution (ACD). Information on these features can be found in the following documents: GuestWorks and DEFINITY Enterprise Communications Server — Hospitality Operations, 555-231-742 (R9), 555-233-755 (R8), 555-230-723 (R7 and earlier) DEFINITY Enterprise Communications Server Generic 1, Generic 3, and System 75 —...

  • Page 9: Understanding The Console Layout

    Understanding the console layout Your console is a powerful communications tool. With it, you function as a communications hub by managing calls and performing a variety of special functions. The information in this chapter describes the following: ‘‘Physical layout of your console’’ on page 4 ‘‘Outside-lines buttons and lamps’’...

  • Page 10: Physical Layout Of Your Console

    Two types of consoles are described in this chapter: the 302A/B and the 302C/D console. The following section contains drawings of 302A/B and 302C/D consoles followed by information on the layout of buttons, indicators, and the call display. 4 DEFINITY ECS Console Operations...
  • Page 11 Physical layout of your console Ringer Select Volume Cont Cont Warning Warning Busy Busy Calls Waiting Calls Waiting Warning Individual Calls Waiting PQRS WXYZ Alarm Alarm Reported Oper Position Available On Hold Cancel Start Release Test phdg302b KLC 031899 1. Lamp test switch 8.
  • Page 12 10. Volume control buttons 4. Call processing area 11. Outside-line buttons 5. Warning lamps and call waiting lamps 12. Feature buttons 6. Outside-line buttons 13. Call appearance buttons 7. Display buttons Figure 2. Model 302C/D attendant console 6 DEFINITY ECS Console Operations...

  • Page 13: Outside-Lines Buttons And Lamps

    Outside-lines buttons and lamps Outside-lines buttons and lamps The outside-lines buttons and lamps allow you to choose an outside line or can be dedicated for paging system users. The outside-lines buttons and lamps include: Labeled buttons representing outside lines A Busy lamp that lights when all outside lines are busy A Warning lamp that lights when a predetermined number of outside lines are busy A Control lamp indicating that an outside line is in use...

  • Page 14: Call Appearance Buttons And Lamps

    A Hold lamp that lights when you place a call on hold. This lamp flashes when a call remains on hold longer than the acceptable time limit that is programmed on your console. Hold lamp Attendant lamp Call appearance button Figure 4. Call appearance buttons and lamps 8 DEFINITY ECS Console Operations...

  • Page 15: Dialing Keypad And Call Processing Area

    Dialing keypad and call processing area Dialing keypad and call processing area The dialing keypad has several buttons and lamps used for processing calls or notifying you of calls that are waiting to be answered, system-detected alarms, and lines that are available for placing calls. Calls Waiting Calls Waiting Warning...
  • Page 16 Unsuccessful communication to your Flashing Contact your system maintenance provider manager Maintenance problem resolved Dark Calls Waiting Lighted Call is waiting to be Answer call at your earliest answered convenience Continued on next page 10 DEFINITY ECS Console Operations...
  • Page 17 Dialing keypad and call processing area Table 1. Call processing lamps (Continued) Lamp name Condition Meaning Action Calls Waiting Lighted Maximum number of Answer calls as soon as Warning calls are in the waiting possible or get assistance queue Individual Calls Lighted Call to your personal Answer call as soon as...

  • Page 18: Feature Buttons And Lamps

    Refer to Chapter 4, ‘‘Using the features’’ for specific feature information. Status lamps Forced Night Release Busy Split Hold Note: Unlabeled buttons are available for assignment. phdf301f KLC 042501 Figure 6. Feature buttons and lamps 12 DEFINITY ECS Console Operations...

  • Page 19: The Display And Display Buttons

    The display and display buttons The display and display buttons The alphanumeric display provides information about callers, called parties, call status, and call features. The console has a 1-line by 40-character display. The console has 8 buttons in the display area that function as different modes for viewing information.
  • Page 20 This button displays the code required for accessing an outside line (usually a 9), or the extension number of the facility that the button BUSY monitors. To access this information: 1. Press the button STORED NUMBER 2. Press the button. BUSY 14 DEFINITY ECS Console Operations...

  • Page 21: Displaying Call-Related Information

    The display and display buttons Displaying call-related information Call-related information includes: Incoming-call button associated with the call One of six buttons, labeled a through f, lights when a call comes to your console. In the following sample, the lamp that lights is “a.” TOM BROWN 3062 Caller identification...
  • Page 22 The user cannot place any calls from their phone. OTWD The user cannot place calls on outside lines from their phone. TOLL The user cannot place long distance calls from their phone. NONE The user has no calling restrictions. 16 DEFINITY ECS Console Operations...

  • Page 23: Call Purpose

    The display and display buttons Call purpose Call-purpose information identifies features that are in use. Table 3 defines call-purpose identifiers. Table 3. Call purpose identifiers Identifier Description Busy. Displays when called parties do one of the following: Do not answer Send their calls to coverage Are active on a call that uses temporary bridged appearance Controlled Outward Restriction call.
  • Page 24 Serial call. A caller places repeated calls on the same line without disconnecting. Trunk Control. A caller attempts to make an outgoing call on an outside line that you control. The call redirects to you. Continued on next page 18 DEFINITY ECS Console Operations...

  • Page 25: Call Status

    The display and display buttons Call status Call-status displays the phone call’s current status. Table 4 identifies call status indicators and describes when they occur. Table 4. Call status identifiers Identifier Description Ringing The dialed call rings. Wait The Attendant Call Waiting feature is available. Wait, [I] The Attendant Call Waiting and Intrusion features are Intrusion...

  • Page 26: Volume Control And Option Selector Buttons

    (Timer) "Timer" is the default feature for this button. However, this feature may be changed via system administration, resulting in a different button name. phdf302r KLC 042501 Figure 8. Volume control and option selector buttons 20 DEFINITY ECS Console Operations...
  • Page 27 Volume control and option selector buttons The volume control buttons have an (up) button, a (down) button, and the button is used to select a different tone or option. To adjust the volume or SELECT to select an option on your console: 1.

  • Page 28: Selector Console

    2000 possible extensions for the enhanced selector console. For more information on how to transfer calls, refer to ‘‘Transferring calls to internal extensions’’ on page phdgdxs KLC 031199 1. DXS/BLF buttons 2. DXS hundreds group select buttons Figure 9. Selector console 22 DEFINITY ECS Console Operations...
  • Page 29 Selector console You can determine the status of an extension by pressing the HGS button and looking at the lamp to the left of the appropriate DXS button. If the lamp is dark, the extension is idle. If the lamp is lighted, the extension is in use. You can still transfer a call if system users have more than one line available.

  • Page 30: Tones Heard Through Handset Or Headset

    “Dee-Do” called. Reorder 120 times a All trunks within a particular trunk minute group are busy or that a requested feature is not available. Continued on next page 24 DEFINITY ECS Console Operations...
  • Page 31 Tones heard through handset or headset Table 5. Ringing and tones descriptions (Continued) Tone name Pitch Frequency Meaning Call Waiting 15 times a A call is waiting at the console and Ringback minute with the called party has been notified that decreasing the call is waiting.
  • Page 32 Understanding the console layout 26 DEFINITY ECS Console Operations...

  • Page 33: Operating The Console

    “principal.” Principal consoles can control features, such as night service, for all consoles in the system. For additional information on console operations, refer to DEFINITY ECS Console Operations Quick Reference, 555-230-890. Issue 5 July 2001 27...

  • Page 34: Activating The Console

    3. On the 302D console, press the activate button on the left side of the console. The console is deactivated. The following messages repeat four times on the console display: STANDBY MODE (On-hook) - Press Button On Left Side to Activate Console 28 DEFINITY ECS Console Operations...

  • Page 35: Transferring Calls To Internal Extensions

    Transferring calls to internal extensions Transferring calls to internal extensions You may receive outside calls that you need to transfer to internal extensions or internal callers may need for you to transfer them to an extension. The process for both types of calls is the same. To transfer calls to internal extensions: 1.

  • Page 36: Transferring Calls To Outside Numbers

    Two conditions impact your ability to transfer callers to outside parties. You cannot transfer calls to outside parties if: All outside lines are busy. The caller does not have calling privileges for the outside line requested. 30 DEFINITY ECS Console Operations...

  • Page 37: Placing Callers On Hold

    Placing callers on hold Placing callers on hold You can place up to 6 calls on hold. You should place callers on hold if you cannot service them immediately, or if you need to get back to the caller with information.

  • Page 38: Answering Emergency Calls

    EMERG Be sure to ask your system manager for the emergency procedures used in your company. For more information, see ‘‘Notification of emergency calls’’ on page 53 ‘‘Providing emergency access to the operator’’ on page 32 DEFINITY ECS Console Operations...

  • Page 39: Using The Features

    Using the features You might find yourself working at an organization that requires you to know more than the standard operating procedures outlined in the previous chapter. For example, you may be the guardian of your company’s long distance calling privileges.

  • Page 40: Speeding Up The Console

    Kelly programs the new number and gives Pat the code assigned to the vendor’s number. Now, Pat dials *12 every time she wants to call the office supply vendor. 34 DEFINITY ECS Console Operations...

  • Page 41: Holding Calls Automatically

    Speeding up the console Feature name Abbreviated Dialing Procedures To use speed dialing: 1. Obtain an abbreviated dialing list from your system manager. 2. Press the code or button assigned by your system manager to reach a desired number. Holding calls automatically Your console automatically places a call on hold when you answer another call.

  • Page 42: Handling Multiple-Party Calls

    2. Press the button. START 3. Call the internal or external party number 2. 4. Press the button. Both parties are connected. SPLIT 5. Repeat steps 2 through 4 for additional parties. 6. Press the button. HOLD 36 DEFINITY ECS Console Operations...

  • Page 43: Locking Out The Console Operator

    Handling multiple-party calls Locking out the console operator Your system manager programs the console to prevent you from reentering a multi-party call that you initiated. Parties on these calls, however, can contact you. Example Widgets Inc. is undergoing a merger. Company president Randy Foxworthy requests numerous conference calls to discuss highly confidential information.

  • Page 44: Paging With Deluxe Voice Paging

    Robert wants Larry and Cindy to present their ideas to executive vice president Cathi Henrique. Pat pages Cathi. When Cathi answers her page, Pat adds her to the existing conference call. 38 DEFINITY ECS Console Operations...
  • Page 45 Handling multiple-party calls Feature name Loudspeaker Paging Access — Deluxe Procedures To page individuals: 1. Tell the caller that you are going to page the called party. 2. Press one of the following: 1 through P , if provided Keypad buttons to dial an access code 3.

  • Page 46: Answering Calls For Another Party

    Consequently, the phones are “ringing off the hook”. Chris answers Pat’s overflow calls at his own phone. Feature name Attendant Backup Procedures Your system manager programs this information into your console to occur automatically. 40 DEFINITY ECS Console Operations...

  • Page 47: Routing Incoming Calls Through The Console Operator

    Answering calls for another party Routing incoming calls through the console operator Your system manager can designate up to 50 listed directory numbers to come directly to you. Example Widgets, Inc. president Randy Foxworthy wants Pat to screen all calls for him. Kelly Ratliffe, system manager, programs all of Randy’s calls to come directly to Pat.

  • Page 48: Forwarding All Calls

    Pat and asks her to forward his calls to another member of his team. Pat uses the call forwarding all calls procedures to forward his calls to his team member. Feature name Call Forwarding All Calls 42 DEFINITY ECS Console Operations...
  • Page 49 Answering calls for another party Procedures To forward all calls for an extension: 1. Press the button. START 2. Dial the forwarding all calls access code. 3. Dial the extension of the phone to be forwarded. 4. Dial the forwarded-to number. 5.

  • Page 50: Paging For Called Parties

    If you hear a confirmation tone (3 short bursts of tone), the call is parked. Press the button. RELEASE If you hear a busy tone, a call is already parked at the dialed extension. Press the button to try again. CANCEL 44 DEFINITY ECS Console Operations...

  • Page 51: Chime Paging

    Paging for called parties Chime paging When called parties are not at their phones, you can page them with coded chime signals. The chimes coincide with the paged party’s extension. For example, paging someone from extension 113 generates chimes that: 1.

  • Page 52: Paging With Voice Paging

    Rick Foylund, company arbitrator, is away from his desk when a call comes in for him. Pat parks the call for Rick and pages him to let him know which extension he needs to call to answer the page. Feature name Loudspeaker Paging Access 46 DEFINITY ECS Console Operations...

  • Page 53: Paging With Deluxe Voice Paging

    Paging for called parties Procedures To page individuals: 1. Tell the caller that you are going to page the called party. 2. Press one of the following: buttons (for each of the 9 locations) PAGE button, if provided PAGE ALL Keypad buttons to dial an access code 3.
  • Page 54 Unanswered pages return to you for further assistance. If the allotted time for paging announcements expires during the page, the call disconnects and you hear an intercept tone (alternating high-low, siren-like tone or fast busy tone). 48 DEFINITY ECS Console Operations...

  • Page 55: Assisting Callers With Special Tools

    Assisting callers with special tools Assisting callers with special tools This section describes features that allow you to provide special assistance to callers. It includes: ‘‘Using Call Waiting’’ ‘‘Split Swap’’ on page 50 ‘‘Interrupting a call’’ on page 51 ‘‘Overriding diversion features’’ on page 52 ‘‘Notification of emergency calls’’...

  • Page 56: Split Swap

    HOLD and the connected call is put on hold. press the button, then the active will drops and the split away party CANCEL joins with you as the active call. 50 DEFINITY ECS Console Operations...

  • Page 57: Interrupting A Call

    Assisting callers with special tools Example George calls you and you press the button and dial Harry, who answers. At START this point, George is split away, and Harry and you are in conversation. If you wish to consult with George, but do not want Harry on the same call with George, then you can press the button which will split Harry away and George SPLIT SWAP...

  • Page 58: Overriding Diversion Features

    Renee implemented to reach her at her extension. Feature name Attendant Override of Diversion Features Procedures To override diversion features: 1. Press the button. OVERRIDE 2. Dial the desired number. 3. Proceed with your current operation. 52 DEFINITY ECS Console Operations...

  • Page 59: Notification Of Emergency Calls

    Assisting callers with special tools Notification of emergency calls Your system manager decides whether one or more attendant consoles, one or more digital telephones, and up to 3 pagers will receive notification of emergency calls. When system users dial an emergency service agency telephone number (for example, 911), these devices are notified that an emergency call was made.

  • Page 60: Providing Emergency Access To The Operator

    (FAC). As soon as the call is made, the following information appears on Pat’s display: a=Tom Roberts Ext 8345 00 in EMRG Q She also hears a siren-like tone. Feature name Emergency Access to Attendant 54 DEFINITY ECS Console Operations...

  • Page 61: Placing A Series Of Calls

    Assisting callers with special tools Procedures If you work for a company that has more than one console and you receive an emergency call, the following occurs at all consoles: 1. A user takes the handset off-hook or dials the feature access code. The call rings at the console with a louder-than-normal volume.
  • Page 62 RELEASE When the called party hangs up, the original call returns to the console. 6. Repeat steps 1 through 5 until all calls are made. 7. Press the button to terminate a serial call. SERIAL 56 DEFINITY ECS Console Operations...

  • Page 63: Managing Outside Lines

    Managing outside lines Managing outside lines This section describes features for managing outside lines. It includes: ‘‘Controlling access to outside lines’’ ‘‘Displaying outside line information’’ on page 58 ‘‘Choosing outside lines’’ on page 59 Controlling access to outside lines You can control system users’ access to 6 (basic console) or 12 (enhanced console) outside lines.

  • Page 64: Displaying Outside Line Information

    Information about the changing status of a call NOTE: Sometimes a billing number displays for a calling or called number. For example, the billing number for a pay phone might display rather than the pay phone number. 58 DEFINITY ECS Console Operations...

  • Page 65: Choosing Outside Lines

    Managing outside lines Choosing outside lines You can select a specific group of outside lines for an outgoing call. Example Widgets, Inc. frequently communicates with its parent company, Widgets International, located in Chicago. The system manager, Kelly Ratliffe, assigns one of the buttons in the outside lines select area to Widgets International.

  • Page 66: Features For Internal Use

    Place toll calls, but they can place free local calls on these phones. These restrictions override user privileges established by your system manager. Toll restriction can be substituted for outbound or station-to-station restrictions by your system manager. 60 DEFINITY ECS Console Operations...
  • Page 67 Features for internal use Example Lynn Johnston, telemarketing manager, is starting a special marketing push for out-of-state business. He schedules 3 of his finest telemarketers to place long-distance calls for 4 days. Rather than change the system setup for phone calls, he asks Pat to deactivate outbound call restrictions for these three telemarketers.

  • Page 68: Activating Don't Split

    Now, she can access messages from her answering machine. Feature name Don’t Split Procedures To use Don’t Split: 1. Press the button. DON’T SPLIT 2. Dial the desired number. To deactivate Don’t Split: 1. Press the button. CANCEL 62 DEFINITY ECS Console Operations...

  • Page 69: Testing Phone System Components

    Features for internal use Testing phone system components You can place calls to test 4 components of your phone system: Outside lines Touch-tone phones Time slots System tones Example System manager Kelly Ratliffe is organizing a department move for accounting. To ensure that all phones are working properly, Kelly asks Pat to test the phones involved in the move.

  • Page 70: Using The Internal Directory

    3. If a name is displayed, press the button to advance to the next name. NEXT 4. Press the button to call the displayed number. MAKE CALL 5. Press another display mode button to exit Integrated Directory mode. 64 DEFINITY ECS Console Operations...

  • Page 71: Assigning Main Console Operators

    Features for internal use Assigning main console operators Your system manager designates a console operator from a multi-branch system to answer calls from more than one branch location. Console operators, located at each branch, can answer calls for their branch, but not another branch. Example Since Widgets, Inc.

  • Page 72: Retrieving Messages

    Pat tells Rich that Ann Carter called him two times. The last time she called was at 10:45 A.M. on February 7. Ann wants Rich to call her back at extension 3124. Feature name Message Retrieval 66 DEFINITY ECS Console Operations...

  • Page 73: Using Night Service

    Features for internal use Procedures To retrieve messages: 1. Press the button. COVER MSG RT Messages display on the display. 2. Read messages, if any, to the system user. 3. Press one of the following buttons for more options: — Displays the next stored message or displays: NEXT END OF MESSAGES (Delete Message) —...

  • Page 74: Routing Calls Economically

    The two options available for changing the daily routing plan are: Immediate Manual Override Clocked Manual Override Your system manager can tell you which option(s) you have and when the option(s) should be activated. 68 DEFINITY ECS Console Operations...
  • Page 75 Features for internal use Immediate Manual Override When you activate this option, the currently active routing plan is changed immediately to a new plan. The new plan remains in effect until the override is deactivated manually or until the next scheduled routing plan takes effect. To activate Immediate Manual Override: NOTE: lamp is lit if this option is already active.
  • Page 76 NOTE: If you enter any invalid information, the Clocked Manual Override attempt is denied; the display returns to the Normal mode. You must try again. 70 DEFINITY ECS Console Operations...
  • Page 77 Features for internal use To enter a deactivate date: 1. Press the button to confirm activation input data and to CLOCKED OVERRIDE enter deactivation time. lamp remains steadily lighted. CLOCKED OVERRIDE The display shows: ENTER DEACTIVATION DATA & TIME 2. Enter the following in the order shown: Press the 1 through 7 button (to specify the day) 0000 through 2359 (to specify the hour).

  • Page 78: Using Visually Impaired Attendant Service

    VIAS feature each day. A call comes in for president Randy Foxworthy and unfortunately, Lindsey forgets who just called. Lindsey simply presses the button to find out who just LAST VOICED MESSAGE called. Feature name Visually Impaired Attendant Service (VIAS) 72 DEFINITY ECS Console Operations...
  • Page 79 Features for internal use Procedures To use visually impaired services: 1. Press the button to activate the service for the ACTIVATION/DEACTIVATION console. 2. Press one of the buttons listed above. 3. Press the button to deactivate the service. ACTIVATION/DEACTIVATION NOTE: System initialization, does not automatically activate VIAS.
  • Page 80 Using the features 74 DEFINITY ECS Console Operations...

  • Page 81: Centralized Attendant Service

    Centralized Attendant Service Centralized Attendant Service (CAS) allows multi-switch systems at more than one location to consolidate console operators at one location. This location is “CAS main.” The other locations, typically without console operators, are CAS branches. Differences in a CAS environment Managing calls in the CAS environment is primarily the same as in standard environments.

  • Page 82: Cas-Associated Tones

    Listed Directory Number Incoming outside line name Dial 0 Caller’s name and extension Remote hold recall Caller’s name and extension Others (Including Coverage Calls) Name and number of the outside line dedicated for handling branch calls. 76 DEFINITY ECS Console Operations...

  • Page 83: Cas Operating Procedures

    CAS operating procedures CAS operating procedures Operating procedures for CAS environments work similarly to standard environments. However, transferring calls, placing calls on hold, console backup services, and night service function differently in CAS environments. The following section describes these procedures in detail. Transferring CAS calls To transfer CAS calls: 1.

  • Page 84: Placing Calls On Remote Hold

    To transfer a CAS call from a multi-line phone: 1. Press the call appearance button where the green lamp is flashing. 2. Listen for call identification tone (if provided by the branch). 3. Answer the call. 78 DEFINITY ECS Console Operations...
  • Page 85 CAS operating procedures 4. Select one of the following options: Press the button. Flash lamp lights for 2 seconds. FLASH Press the button. CONFERENCE Press the button. TRANSFER 5. Dial the requested number. 6. End the call by hanging up or by pressing another call appearance button, button, or the button.
  • Page 86 To place a CAS call on remote hold from a single-line phone: 1. Answer the call. 2. Flash the switchhook. 3. Dial the remote hold feature access code. 4. Listen for the remote hold confirmation tone (3 short bursts of tone). 5. Hang up. 80 DEFINITY ECS Console Operations...

  • Page 87: Routine Maintenance

    Routine maintenance Routine testing and cleaning for your console is quite simple. This chapter provides step-by-step procedures for testing your console, describes cleaning procedures, and discusses what you need to do in the case of a power outage. Testing the console It is important for you to test your console’s display and console lamps weekly.

  • Page 88: Cleaning The Console

    Do not spill any type of liquid on the console. Liquids spilled on the console damage the electronic components. 82 DEFINITY ECS Console Operations...

  • Page 89: Commercial Power Failure

    Commercial power failure Commercial power failure If commercial power fails, the system’s battery backup keeps your console operating for a short time. When this short time expires, the power failure transfer automatically activates, and the console does not function. When power returns, consoles return to normal operation.
  • Page 90 Routine maintenance 84 DEFINITY ECS Console Operations...
  • Page 91 Glossary and abbreviations Automatic Alternate Routing (AAR). Abbreviated Dialing (AD) A feature that allows callers to place calls by dialing just one or two digits. Automatic Alternate Routing Automatic Call Distribution (ACD). access code A 1-, 2-, or 3-digit dial code used to activate or cancel a feature, or access an outgoing trunk. Automatic Call Distribution (ACD).
  • Page 92 A communications system provides voice and data communications services, including access to public and private networks, for telephones and data terminals on a customer’s premises. See also switch. 86 DEFINITY ECS Console Operations...
  • Page 93 Glossary and Abbreviations confirmation tone A tone confirming that feature activation, deactivation, or cancellation has been accepted. console attendant console. Class of Restriction (COR). Class of Service (COS). coverage call A call that is automatically redirected from the called party’s extension to an alternate answering position when certain coverage criteria are met.
  • Page 94 A terminal equipped with several call-appearance buttons for the same extension, allowing the user to handle more than one call on that same extension at the same time. network A series of points, nodes, or stations connected by communications channels. 88 DEFINITY ECS Console Operations...
  • Page 95 Glossary and Abbreviations Private branch exchange Primary Rate Interface (PRI). Primary Rate Interface (PRI) A standard ISDN frame format that specifies the protocol used between two or more communications systems. PRI runs at 1.544 Mbps and, as used in North America, provides 23 64-kbps B-channels (voice or data) and one 64-kbps D-channel (signaling).
  • Page 96 A device that sends and receives data within a system. See also administration terminal. Uniform Dial Plan (UDP) A feature that allows a unique 4- or 5-digit number assignment for each terminal in a multiswitch configuration such as a DCS or main-satellite-tributary system. 90 DEFINITY ECS Console Operations...
  • Page 97 Index attendant recall see recalling the operator attendant serial calling see placing a series of calls auto start automatic alternate routing and automatic route selection Numerics see choosing the best route for calls 302A/B console diagram 302C/D console diagram backing up the console branch locations busy lamp busy lamp field (BLF)
  • Page 98 Inter-PBX attendant calls calling other console operators interrupting a call date time button intgrtd directory button delete msg button dialing keypad area direct extension selection (DXS) 92 DEFINITY ECS Console Operations...
  • Page 99 Index lamp-test switch paging with deluxe voice paging leave word calling paging with voice paging leaving messages placing a series of calls leaving messages placing calls on hold locking out the operator placing remote-hold calls loudspeaker paging pos avail paging with voice paging position available, see pos avail loudspeaker paging access —...
  • Page 100 VIAS, see Visually Impaired Attendant Service select button Visually Impaired Attendant Service timer button volume tones ringer volume control CAS-associated tones volume control transferring calls externally internally outside numbers transferring CAS calls warning lamp 94 DEFINITY ECS Console Operations...
  • Page 101 We welcome your feedback on this document. Your comments can be of great value in helping us improve our documentation. DEFINITY® Enterprise Communications Server Console Operations 555-230-700, Issue 5, July 2001 1. Please rate the effectiveness of this document in the following areas:...

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