Avaya Definity Enterprise Communications Server Manuals

Avaya Definity Enterprise Communications Server Manuals

Manuals and User Guides for Avaya Definity Enterprise Communications Server. We have 8 Avaya Definity Enterprise Communications Server manuals available for free PDF download: Installation And Upgrades, Manual, Installation And Test, Operations, Operation Manual, Installation And Getting Started Manual, Quick Reference Manual

Avaya Definity Enterprise Communications Server Installation And Upgrades

Avaya Definity Enterprise Communications Server Installation And Upgrades (494 pages)

Internet Protocol Communications Server

Brand: Avaya | Category: Conference System | Size: 7.37 MB

Table of Contents

Checklists for Installation Technicians
5
Contents

23
About this Book

29
- Conventions Used in this Book
  30
- Related Documents
  31
- How to Order Documentation
  32
- How to Comment on this Book
  32
- Where to Call for Technical Support
  33
- Security Issues
  34
- Trademarks
  34
- Warnings
  35
- Safety Precautions
  35
  - Electromagnetic Interference
    35
  - Customer Safety Responsibilities
    36
- Standards Compliance
  36
- Electromagnetic Compatibility
  37
- Anti-Static Protection
  37
- Remove/Install Circuit Packs
  37
- Federal Communications Commission Statement
  38
  - Part 68: Statement
    38
1 Install and Cable the Cabinet

41
- Section I - Avaya IP600 Installation
  
  41
- Section III - Install Telephones and Make Auxiliary Connections
  
  137
2 Connectivity and Access to DEFINITY ONE or IP600 2-1

178
- Creating Physical Connections
  178
  - RJ45 Jack Direct Connection
    178
  - Local Monitor/Mouse/Keyboard
    195
  - RAS (Modem) Dial up
    195
  - Creating a Physical Connection Via Customer LAN
    204
  - DEFINITY LAN Gateway (DLG)
    205
- Access Methods
  207
  - Via a Telnet Session
    207
  - Via a Web Browser Session
    210
  - Remotely Using Avaya Site Administration
    212
- System Administration/Avaya Site Administration
  214
  - Setting up Avaya Site Administration
    216
- DEFINITY ONE and IP600 Avaya Personnel Logins
  217
3 System Initialization

219
- Configure DHCP and TFTP Servers
  220
  - DHCP Server
    220
  - TFTP Server
    220
  - Power up and Observe Leds
    222
  - Connect the Laptop Computer to DEFINITY ONE or IP600
    222
  - Start a Telnet Session
    222
  - Verify the Software Version Number
    223
  - Determine the Serial Number
    223
  - Obtain a Password File
    224
    
    Download the Password File and Installation Script Using the Automatic Registration Tool (ART)
    224
    
    International Password File Procedures
    227
    
    Transfer and Install the Password File and Installation Scripts
    228
    
    Setting Definity One or IP600 Customer Related Information
    230
  - License File Overview
    232
  - Obtain a License File
    233
    
    RFA Information Requirements for New Installations
    233
    
    Go to the RFA Website
    233
    
    Transfer and Install the License File
    234
    
    Administer No-License/Emergency Numbers
    235
    
    Alerts/Notifications
    236
    
    Checking Alarms
    236
  - Resolve Alarms
    237
  - Check System Status
    237
  - Place a Test Call
    237
  - Enable Customer Logins
    238
    
    Enable Intuity AUDIX Logins
    238
    
    Enable Customer Web Logins
    238
    
    Enable DEFINITY ONE or IP600 Logins
    238
  - Administer DEFINITY ONE or IP600
    239
    
    Set System Date and Time
    239
    
    Administer DEFINITY ONE or IP600
    240
    
    Administer Customer's LAN Interface
    243
    
    Setting up Country Specific Call Progress Tones
    243
    
    Enable and Disable SNMP
    245
    
    Check Customer Option Screen
    245
    
    Set Country Options
    246
    
    Set up Your System
    248
    
    Add Translations
    248
    
    Administer Telephone Features
    248
    
    Setup Call Detail Recording (CDR)
    249
  - Set up Call Accounting
    252
    
    Setting up CAS Users
    252
  - Administer DEFINITY for Intuity AUDIX Initialization
    255
    
    Check the Dial Plan
    255
    
    Check Hunt Groups
    256
    
    Check Class of Service
    256
    
    Check Class of Restriction
    257
    
    Change the Dial Plan
    258
    
    Add Extension Ranges
    259
    
    Add Stations
    260
    
    Make a Hunt Group
    263
    
    Change Coverage Path
    264
    
    Add Test Phones
    265
  - Intuity AUDIX Administration
    266
    
    Intuity AUDIX Commands
    266
  - Download Message Manager and Avaya Site Administration
    269
    
    Install Message Manager
    269
    
    Download Avaya Site Administration
    269
    
    Start an Avaya Site Administration Session
    272
  - Administer SNMP
    274
    
    Configure SNMP Trap Destinations
    274
    
    Configure SNMP Community Strings
    276
    
    Start and Stop SNMP
    277
  - Schedule Backups
    279
    
    Adding a Scheduled Backup
    279
4 Intuity AUDIX Digital Networking

282
5 Upgrade and Repair Procedures

303
- Inventory Existing Features on Pre-R10 Switch
  303
  - Using the Feature Extraction Tool
    304
- Replacing a TN795 Board with a TN2314 for R10
  305
  - Run the Upgrade
    310
- Replace the TN2314 Circuit Pack
  311
- Replace the Hard Disk
  312
  - Remove the Old Disk
    312
  - Add the New Hard Disk
    312
  - Verify the Software on the New Hard Disk
    312
  - Restore Customer's Data
    313
  - Administer No-License/Emergency Numbers
    314
- Access Diskeeper Software to Defragment the Disk
  315
  - Change the Default Times on Diskeeper
    315
6 Hardware Additions

317
- Add Circuit Packs
  318
- Add IP Trunk
  318
- Add Remote Office
  318
- Add C-LAN Functionality
  319
  - Adding a TN799DP C-LAN Circuit Pack
    319
  - DEFINITY IP Solutions Software
    322
  - Add TN464GP/TN2464BP with Echo Cancellation
    323
  - Downloading Firmware to Port Circuit Packs
    326
    
    Download the Firmware Image
    327
    
    Set up the File System on the Source Board
    327
    
    Copy the Firmware Image to Source Board
    328
    
    Copy the Firmware Image to Target Port Board
    329
  - Add CO, FX, WATS, and PCOL
    334
    
    Requirements
    334
    
    Installation
    334
  - Add DID Trunks
    335
    
    Requirements
    335
    
    Installation
    335
  - Add Tie Trunks
    335
  - Add DS1 Tie and OPS
    337
    
    Service Interruption
    337
  - Add Speech Synthesis
    337
  - Add Code Calling Access
    337
  - Add Pooled Modem
    338
    
    Settings for Modem Connected to Data Module
    338
    
    Settings for Modem Connected to the Data
    339
    
    Terminal Equipment (DTE)
    339
  - Multiple Integrated Recorded Announcements
    340
    
    TN750C Announcement Circuit Pack
    340
    
    CWY1 Announcements
    341
  - Add ISDN-PRI
    343
    
    T1 (North American Standard)
    343
    
    E1 (International Standard)
    343
    
    Add Circuit Packs
    344
    
    Install Cables
    344
    
    Enter Added Translations
    344
    
    Resolve Alarms
    344
    
    Save Translations
    344
  - Map Network Printer
    345
7 Avaya Site Administration

351
8 Message Manager Installation

379
- Standard Features
  380
- Pre-Installation Considerations
  381
  - PC Requirements
    381
  - Operating System Considerations
    382
  - Upgrade Considerations
    382
  - Uninstalling Message Manager
    384
  - Installation to a Client PC
    385
    
    Single User Installation Process
    385
9 Troubleshooting

387
- Install Wizard Error Messages
  388
- Platform Troubleshooting Commands
  391
- Modem Configuration and Administration
  391
  - Configure Modem
    391
10 Security and Copy Protection

395
- Software Copy Protection Mechanisms
  395
  - Feature Protection
    395
A Cable Pinouts

400
- TN464GP Option Settings
  400
- Connector and Cable Diagrams -Pinout Charts
  401
  - Processor External Cable Pinout
    403
B Set up and Use of Customer Logins

417
- Windows Logins for the Customer
  417

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Avaya Definity Enterprise Communications Server Manual

Avaya Definity Enterprise Communications Server Manual (334 pages)

Enterprise Communications Server, CallVisor ASAI Applications Over MAPD

Brand: Avaya | Category: Server | Size: 2.55 MB

Table of Contents

Table of Contents
3
Preface - about this Document

13
- Introduction
  13
- Purpose of this Document
  13
- Reason for Reissue
  13
- Intended Audience
  13
  - System Installers
    14
  - System Administrators
    14
- Structure of this Document
  14
- Related Documents
  15
- Avaya Products and Service Web Sites
  15
Overview of the MAPD

17
Installing the MAPD

25
Setting up the MAPD Configuration

63
CVLAN and DLG System Administration

83
- Getting Started
  83
- Screen/System Conventions
  83
- Logging on
  84
- Moving Around the System
  85
  - Using the Function Keys
    86
- List of Screens (DLG and CV/LAN)
  87
- List of Screens (DLG)
  89
- Field Names and Descriptions
  90
  - Main Menu (DLG)
    90
  - Main Menu (DLG and CV/LAN)
    91
  - Login/Password Administration
    93
    
    Add Logins
    95
    
    Add Login
    95
    
    Change Passwords
    97
  - TCP/IP Administration
    99
    
    This Host
    100
    
    Local Host Table
    102
    
    Local Host Table - Add Host
    104
    
    Add Host
    104
    
    Network Routing Information
    106
    
    Network Routing Information - Network Routing Daemon
    107
    
    Network Routing Information - Default Gateway
    108
    
    Default Gateway
    108
    
    Network Routing Information - Network Routing Table
    110
    
    Network Routing Table - Add Routes
    112
    
    Add Routes
    112
  - Port Administration
    114
    
    Application Port Assignment
    115
    
    DLG Administration
    116
    
    Add Client Link
    118
    
    CV/LAN Administration
    120
    
    CV/LAN Administration - Clients for Node ID Signalxx
    122
    
    Clients for Node ID Signalxx
    122
    
    Clients for Node ID Signalxx - Add Client
    124
    
    Add Client
    124
    
    CV/LAN Administration - Assign Port for Node ID Signalxx
    125
    
    Assign Port for Node ID Signalxx
    125
  - Maintenance (DLG)
    126
  - Maintenance (DLG and CV/LAN)
    127
    
    Removable Media Operations
    129
    
    Set System Time and Date
    131
    
    Reset System (DLG)
    134
    
    Reset System (DLG and CV/LAN)
    135
    
    System Logs
    137
    
    Security Logs
    138
    
    Security Logs - Login Attempt Log
    139
    
    Login Attempt Log
    139
    
    Security Logs - Client Access Log
    140
    
    Client Access Logs
    140
    
    Security Logs - System Reset Log
    141
    
    System Reset Log
    141
    
    Security Logs - Command Log
    142
    
    Command Logs
    142
    
    Diagnostics
    143
    
    Diagnostics - Ping Host
    144
    
    Ping Host
    144
    
    Diagnostics - Hardware Alarms
    145
    
    Hardware Alarms
    145
    
    Diagnostics - Hardware Status
    146
    
    Hardware Status
    146
    
    Application Components
    147
    
    CV/LAN Utilities
    148
    
    CV/LAN Utilities - ASAI Test
    149
    
    ASAI Test
    149
    
    CV/LAN Utilities - ASAI Trace
    150
    
    ASAI Trace
    150
    
    CV/LAN Utilities - ISDN Trace
    151
    
    CV/LAN Utilities - ISDN Alarm
    152
    
    ISDN Alarm
    152
  - DLG Port Status/Control
    153
    
    DLG Port Status/Control - Message Collection Period
    157
  - CV/LAN Port Status/Control
    159
    
    CV/LAN Port Status/Control - Message Collection Period
    162
CVLAN System Administration

165
- List of Screens (CV/LAN)
  165
- Field Names and Descriptions
  167
  - Main Menu (CV/LAN)
    167
  - Main Menu (DLG)
    167
  - Login/Password Administration
    168
    
    Add Logins
    170
    
    Change Passwords
    172
  - TCP/IP Administration
    174
    
    This Host
    175
    
    Local Host Table
    177
    
    Local Host Table - Add Host
    179
    
    Add Host
    179
    
    Network Routing Information
    181
    
    Network Routing Information - Network Routing Daemon
    182
    
    Network Routing Information - Default Gateway
    183
    
    Network Routing Information - Network Routing Table
    185
    
    Network Routing Table - Add Routes
    187
    
    Add Routes
    187
    
    CV/LAN Administration
    189
    
    CV/LAN Administration - Clients for Node ID Signalxx
    191
    
    Clients for Node ID Signalxx - Add Client
    193
    
    CV/LAN Administration - Assign Port for Node ID Signalxx
    194
  - Maintenance
    195
    
    Removable Media Operations
    196
    
    Set System Time and Date
    197
    
    Reset System (CV/LAN)
    200
    
    Reset System (DLG)
    200
    
    System Logs
    202
    
    Security Logs
    203
    
    Login Attempt Log
    203
    
    Client Access Logs
    203
    
    System Reset Log
    203
    
    Security Logs - Login Attempt Log
    204
    
    Security Logs - Client Access Log
    205
    
    Security Logs - System Reset Log
    206
    
    Security Logs - Command Log
    207
    
    Diagnostics
    208
    
    Diagnostics - Ping Host
    209
    
    Diagnostics - Hardware Alarms
    210
    
    Diagnostics - Hardware Status
    211
    
    CV/LAN Utilities
    213
    
    CV/LAN Utilities - ASAI Test
    214
    
    CV/LAN Utilities - ASAI Trace
    215
    
    CV/LAN Utilities - ISDN Trace
    216
    
    CV/LAN Utilities - ISDN Alarm
    217
  - CV/LAN Port Status/Control
    218
    
    CV/LAN Port Status/Control - Message Collection Period (CV/LAN)
    221
- List of Screens (DLG)
  223
- Field Names and Descriptions
  225
  - Main Menu (DLG)
    225
  - Login/Password Administration
    226
    
    Add Logins
    228
    
    Change Passwords
    230
  - TCP/IP Administration
    232
    
    This Host
    233
    
    Local Host Table
    235
    
    Local Host Table - Add Host
    237
    
    Local Host Table
    237
    
    Add Host
    237
    
    Network Routing Information
    239
    
    Network Routing Information - Network Routing Daemon
    240
    
    Network Routing Information - Default Gateway
    241
    
    Network Routing Information - Network Routing Table
    243
    
    Network Routing Table - Add Routes
    245
    
    DLG Administration
    247
    
    Add Client Link
    249
  - Maintenance (DLG)
    251
    
    Removable Media Operations
    251
    
    Removable Media Operations
    252
    
    Set System Time and Date
    254
    
    Reset System (DLG)
    257
    
    System Logs
    258
    
    Security Logs
    259
    
    Login Attempt Log
    260
    
    Security Logs - Login Attempt Log
    260
    
    Security Logs - Client Access Log
    261
    
    Security Logs - System Reset Log
    262
    
    System Reset Log
    262
    
    Command Logs
    263
    
    Security Logs - Command Log
    263
    
    Diagnostics
    264
    
    Diagnostics - Ping Host
    265
    
    Ping Host
    265
    
    Diagnostics - Hardware Alarms
    266
    
    Hardware Alarms
    266
    
    Diagnostics - Hardware Status
    267
    
    Hardware Status
    267
  - DLG Port Status/Control
    269
    
    DLG Port Status/Control - Message Collection Period
    273

Avaya Definity Enterprise Communications Server Manual

Avaya Definity Enterprise Communications Server Manual (354 pages)

Enterprise Communications Server - Guide to ACD Call Centers

Brand: Avaya | Category: Server | Size: 1.58 MB

Table of Contents

Conventions Used in this Document
12
Trademarks and Service Marks
13
Call Center
15
Abandoned Call Search
17
Add/Remove Skills
19
Agent Call Handling
20
Auto-Available Split
35
Automatic Call Distribution
37
Detailed Description
40
Uniform Call Distribution
40
Basic Call Management System
53
Best Service Routing
56
Call Management System
72
Call Prompting
73
Call Vectoring
76
Centrevu Advocate
84
Expert Agent Selection
92
Inbound Call Management
101
Information Forwarding
108
Troubleshooting
114
Intraflow and Interflow
115
Look-Ahead Interflow
118
Multiple Call Handling
124
Queue Status Indications
130
Reason Codes
132
Redirection on no Answer
136
Other Applications
138
Service Observing
150
General Security
158
Universal Call ID
165
VDN in a Coverage Path
180
VDN of Origin Announcement
185
Voice Response Integration
191
Agent Loginid
231
Implementation Notes
236
Best Service Routing (BSR) Application Plan
237
Bcms/Vustats Login ID
240
Call Center System Parameters
242
Call Vector
247
Reason Code Names
251
Administration Commands
251
SIT Treatment for Call Classification
252
Vector Directory Number
254
Vector Routing Table
259
Vustats Display Format
261

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Avaya Definity Enterprise Communications Server Operation Manual

Avaya Definity Enterprise Communications Server Operation Manual (101 pages)

enterprise communications server

Brand: Avaya | Category: Server | Size: 0.81 MB

Table of Contents

Console Operations
1
Table of Contents
3
Introduction

7
- Conventions Used in this Document
  8
- Security Measures
  8
Understanding the Console Layout

9
Operating the Console

33
Using the Features

39
- Speeding up the Console
  40
  - Using Auto Start
    40
  - Speed Dialing
    40
  - Holding Calls Automatically
    41
- Handling Multiple-Party Calls
  42
- Answering Calls for Another Party
  46
- Paging for Called Parties
  50
  - Parking Calls
    50
  - Chime Paging
    51
  - Paging with Voice Paging
    52
  - Paging with Deluxe Voice Paging
    53
- Assisting Callers with Special Tools
  55
  - Using Call Waiting
    55
  - Split Swap
    56
  - Interrupting a Call
    57
  - Overriding Diversion Features
    58
  - Notification of Emergency Calls
    59
  - Providing Emergency Access to the Operator
    60
  - Placing a Series of Calls
    61
  - Feature Name
    61
- Managing Outside Lines
  63
  - Controlling Access to Outside Lines
    63
  - Displaying Outside Line Information
    64
  - Choosing Outside Lines
    65
  - Features for Internal Use
    66
    
    Restricting Calls
    66
    
    Activating Don't Split
    68
    
    Testing Phone System Components
    69
    
    Accessing Individual Console Operators
    69
    
    Using the Internal Directory
    70
    
    Assigning Main Console Operators
    71
    
    Leaving Messages
    71
    
    Retrieving Messages
    72
    
    Using Night Service
    73
    
    Routing Calls Economically
    74
    
    Using Visually Impaired Attendant Service
    78
Centralized Attendant Service

81
- Differences in a CAS Environment
  81
- CAS-Associated Tones
  82
- CAS Display
  82
- CAS Operating Procedures
  83

Avaya Definity Enterprise Communications Server Installation And Test

Avaya Definity Enterprise Communications Server Installation And Test (116 pages)

Wireless Business System

Brand: Avaya | Category: Microphone system | Size: 1.04 MB

Table of Contents

Table of Contents
3
About this Book

7
- Introduction
  7
- Audience
  7
- Important Safety Guidelines for Users
  7
- Typographic Conventions
  9
- Organization
  9
- Related Information
  10
- Getting Help
  10
UTAM Disablement

11
- Introduction
  11
Switch Administration

13
- Introduction
  13
- Procedure: Software Installation
  13
Hardware Installation

35
- Introduction
  35
- Safety Information
  35
  - Basic Instructions
    35
  - Additional Safety Instructions for Installation
    38
- Environmental and Power Requirements
  38
  - Environment
    38
  - 9601 WT Environment
    39
  - 9630 Series WT Environment
    39
- DWBS Components
  40
- Radio Controllers
  43
  - Procedure: Installing Radio Controllers
    45
- Wireless Fixed Base
  46
  - Power Options
    47
  - Procedure: Installing the Wireless Fixed Base
    52
- Cell Antenna Unit
  64
- DWBS Wts
  77
  - 9601 Wt
    78
  - 9630 Series WT
    78
  - Procedure: Obtaining the IPEI
    79
DWBS Testing

81
Commands

99
- Introduction
  99
- Command Structure
  99
- Command List
  100

Avaya Definity Enterprise Communications Server Operations

Avaya Definity Enterprise Communications Server Operations (102 pages)

Enterprise Communications Server

Brand: Avaya | Category: Server | Size: 0.69 MB

Table of Contents

Table of Contents
3
Contents

5
- About this Document
  5
  - Reasons for Reissue
    5
  - Purpose
    5
  - Organization
    6
  - Conventions
    6
  - Related Documents
    8
- Hospitality Services Overview
  9
  - Telephone Support
    9
  - Guest Services
    9
  - PMS Integration
    10
  - Messaging Services
    11
  - Flexibility
    11
  - Guestworks and DEFINITY ECS Release
    13
- Guest Operations
  13
  - Automatic Wakeup
    13
  - Do Not Disturb
    17
  - Emergency Access to the Attendant
    18
  - Retrieving Messages
    19
  - Dial by Name
    24
- Front Desk Operations
  25
  - Attendant Backup
    26
  - Check-In/Check-Out
    27
  - Automatic Wakeup
    34
  - Controlled Restrictions
    48
  - Do Not Disturb
    55
  - Message Waiting Notification
    60
  - PMS Alarms
    61
  - Call Accounting Alarms
    61
  - Crisis Alert
    61
  - Maid Status, Housekeeping Status, and Room Occupancy
    62
  - Recorded Announcements
    63
- Voice Messaging Operations
  67
- Call Accounting Operations
  73
- Housekeeping Staff Operations
  79
  - Status Codes
    80
- Reports
  83
  - Administration Reports
    83
  - Printer Reports
    87
- Guest Operations Artwork
  91
  - Guest Operations Artwork
    92
Index

99
- Hospitality Operations 555-231-742 November
  102

Avaya Definity Enterprise Communications Server Installation And Getting Started Manual

Avaya Definity Enterprise Communications Server Installation And Getting Started Manual (62 pages)

for NT/Windows 2000

Brand: Avaya | Category: Software | Size: 0.34 MB

Table of Contents

Contents

2
- Table of Contents
  2
Resources and Notices

5
- Introduction
  5
- Avaya Resources
  5
- References
  8
  - Avaya References
    9
  - Vendor References
    12
- System Security Notices
  14
  - Network Security
    14
  - Toll Fraud Security
    15
1 Overview

16
- Introduction
  16
- Product Description
  17
- New Features
  20
- Network Configuration Scenarios
  21
- Supported Systems
  23
- System Requirements
  24
- DEFINITY Network Management CD-Roms
  25
2 Preparing to Install DNM

26
- Customer Pre-Installation Checklist
  26
  - Understanding Pcanywhere Security
    26
3 Installing DNM

28
- Introduction
  28
- Installing DNM
  32
4 System Administration

42
- Introduction
  42
- System Commands
  43
  - Start and Stop Commands
    43
  - System Health Commands
    44
  - Backing up and Restoring the Database
    45
    
    Backup
    46
    
    Restore
    47
  - System Configuration Files
    48
  - Administer the Alarm Notification
    49
    
    Description of Alarm Notification Options
    50
    
    DEFINITY_ARS Script
    53

Avaya Definity Enterprise Communications Server Quick Reference Manual

Avaya Definity Enterprise Communications Server Quick Reference Manual (50 pages)

Enterprise Communications Server - Console operations

Brand: Avaya | Category: Server | Size: 0.35 MB

Table of Contents

Table of Contents
3
Console Operations
5
About this Document
5
- Assumptions
  5
- Conventions
  6
- Related Documents
  7
Basic Operation
8
- Console Layout
  8
- Status Lamps
  12
- Call Purpose Indicators
  13
- Administrable Features
  14
- Activate the Console
  15
- Deactivate the Console
  15
- Answer Calls
  16
- Make Calls
  16
- Forced Release
  19
- Split Calls
  19
- Split Swap
  20
- Auto Start and Don't Split
  23
- Class of Restriction
  24
- Night Service
  25
Feature Operation
26
- Attendant Backup
  26
- Busy Verification
  28
- Call Forwarding
  29
- Call Park
  31
- Conference
  32
- Crisis Alert
  33
- Emergency Access to Attendant
  34
- Hold
  35
- Integrated Directory
  36
- Intrusion
  37
- Loudspeaker Paging
  38
Override
40
Recall
41
Serial Calling
42
Transfer
43
Trunk Identification
46

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