Adding Call Presentation Classes - Nortel Express User Manual

Managing call presentation

Adding call presentation classes

When to use
Follow the procedure in this section to add call presentation classes to your call
center. You can configure the following options:
the presentation method for incoming calls
!
whether a break is allowed between calls, and the length of the break
!
whether agents can place directory number (DN) calls on hold for incoming
!
call center calls
To add call presentation classes
1 In the Administration window, from the User Administration drop-down
menu, choose Call Presentation.
Result: The Call Presentation window appears.
48
Standard 2.0
Symposium Express Call Center