Nortel Express User Manual page 249

March 2005
Symposium Express Call Center call
A call to a CDN that is controlled by Symposium Express Call Center. The call
is presented to the Incalls key on an agent's phoneset.
T
TCP/IP
See Transmission Control Protocol/Internet Protocol.
telephony
The science of translating sound into electrical signals, transmitting them, and
then converting them back to sound. The term is used frequently to refer to
computer hardware and software that perform functions traditionally performed
by telephone equipment.
threshold
A value for a statistic at which system handling of the statistic changes.
threshold class
A set of options that specifies how statistics are treated in reports and real-time
displays. See also display threshold, pegging threshold.
Transmission Control Protocol/Internet Protocol
The communication protocol used to connect devices on the Internet. TCP/IP is
the standard protocol for transmitting data over networks.
treatment
See also call treatment.
trunk
A communications link between a PBX and the public central office, or between
PBXs. Various trunk types provide services such as Direct Inward Dialing (DID
trunks), ISDN, and Central Office connectivity.
U
utility
A program that performs a specific task, usually related to managing system
resources. Operating systems contain a number of utilities for managing disk
drives, printers, and other devices.
Call Center Management Guide
Glossary
249