Adding Skillsets - Nortel Express User Manual

Configuring skillsets

Adding skillsets

Introduction
Follow the procedure in this section to add a new skillset to Symposium Express
Call Center.
To add skillsets
1 In the Administration window, from the User Administration drop-down
menu, choose Agent/Skillset Assignment.
Result: The Agent/Skillset Assignment window opens.
Note: You can also launch the Agent/Skillset Assignment window from the
Agent/Supervisor Administration window by clicking Assignments.
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Standard 2.0
Symposium Express Call Center