Configuring call treatments and call routing
The Master script is created the first time the Call Routing wizard is used, and is
modified thereafter. The treatment scripts are also modified to take the routing
information into account. The Master script and treatment scripts are edited
when any changes are made to the Call Routing wizard.
The capacity of Symposium Express Call Center 4.2 is as follows:
75 CDNs, 2000 CLIDs, 500 DNIS, and 32 treatment scripts.
140
Standard 2.0
Symposium Express Call Center