Nortel Express User Manual page 165

March 2005
2. You can configure the amount of time that Symposium Express Call Center
waits between announcements. In this example, there is a 10-second delay
between announcements.
Is the call center
open?
No
Play out of hours
announcement
Disconnect
Agent answers
call
Yes
Is an agent
available?
No
Call Center Management Guide
Is there an
Yes
emergency?
No
Check CLID
Match?
Yes
Is an agent
Yes
available?
Wait 10
seconds
Play 2nd wait
announcement
Configuring call treatments and call routing
Play
Yes emergency
announcement
Check DNIS
No
Match?
Yes
Route call to
appropriate
skillset
Play Greeting
No
Play 1st wait
announcement
Disconnect
Route based
No
on CDN
Wait 10
seconds
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