Overview - Nortel Express User Manual

Getting started

Overview

Welcome
Nortel Symposium Express Call Center provides a simplified call center
solution for call centers with up to 150 agents and up to 5000 calls per hour.
In this guide
The Nortel Symposium Express Call Center Call Center Management Guide
explains how to manage the day-to-day activities of your Symposium Express
Call Center.
Who should read this guide
This guide is for administrators who are responsible for the day-to-day
management of Symposium Express Call Center.
Assumptions
This guide assumes that Symposium Express Call Center has been correctly
installed and is operational. If the application has not been installed, then you
should contact your distributor and get it installed.
Access rights
This guide assumes that you have the privileges and access rights required to
perform the procedures. For more information, refer to Chapter 3, "Managing
users."
Optional features
Some of the features described in this guide are optional. To determine which
features you have access to, Nortel supplies a special code called a keycode that
you use when you install the Symposium Express Call Center software. Fields
and commands for features that you did not purchase are not available.
12
Standard 2.0
Symposium Express Call Center