Nortel Express User Manual page 143

March 2005
The Voice Services card or Media Card is installed in the switch, and Voice
!
Services segments are configured on Symposium Express Call Center. (The
Voice Services card or Media Card is a keycoded feature.)
Recorded announcements are available. Symposium Express Call Center
!
uses IVR ACD-DNs, treatment IDs, and music/RAN routes to access
RANs. Speak to your distributor for more information.
Upgraded servers
ATTENTION
Use the Script Upgrade utility to save all Symposium Express Call Center 2.0
scripts to a .upg file prior to a Symposium Express Call Center 2.0 to
Symposium Express Call Center 4.2 upgrade. Then retrieve and reinstall all
scripts after the upgrade has been successfully completed.
There are, therefore, two steps to this process:
1. the download, which is run on a Symposium Express Call Center Release
2.0 coresident computer
2. the upgrade, which is run on a Symposium Express Call Center Release
4.2 coresident computer
Both steps are launched from a dialog box that automatically launches the
correct application (download or upgrade), depending on whether it is run on a
Symposium Express Call Center Release 2.0 or Release 4.2 computer.
You need sysadmin privileges to use this feature.
Call Center Management Guide
When you convert from Symposium Express Call Center
Release 2.0 to Symposium Express Call Center Release 4.2,
the call treatments are deleted. Nortel recommends that you
record the call treatments so that you can replace them after
the conversion.
For information on upgrading to Symposium Express Call
Center Release 4.2, see the Symposium Express Call Center
Planning, Installation, and Administration Guide.
Configuring call treatments and call routing
143