Nortel Express User Manual page 253

March 2005
changing
63
resetting
60
desktop shortcut, adding
Dialed Number Identification Service,
description
23
Dialed number identification services. See
DNISs
Display Waiting Calls key
and agent phoneset displays
and skillset information
and supervisor phoneset displays
display format
213
Display Waiting Calls lamp
DNIS
23
DNIS Name box
198
DNIS Number box
198
DNISs
195 – 199
adding
197
changing
199
deleting
199
previewing list of
199
printing list of
199
DWC key. See Display Waiting Calls key
F
features, optional
12
First Name field
69 , 72
G
getting started
11
H
Help
for Alarm Monitor
hiding, Alarm Monitor
hold, placing calls on to answer incoming calls
48
Call Center Management Guide
44
212 , 213 , 214
212
213
212
212 , 215
203
203
I
icons, adding for Symposium Express Call
Center
44
Incoming call priority matrix
IVR ACD-DN description
K
keycoded features
12
L
Language field
69 , 72
Last Name field
69 , 72
logging on as system administrator
Login ID field
70 , 73
M
major alarm severity level
managing security and users
mapping Voice Services treatments to ACD
DNs
127
Meridian Mail announcements, using
minor alarm severity level
MIRAN, using
161
modifying. See changing
multiple prompt/collect digits treatment
O
objectives, defining for scripts
occupancy description
optional features
12
overflow treatment
description
135
overview
of backups
208
of call centers
16
of call presentation
of call routing
160
of managing security and users
Index
169
22
39
203
55
161
203
97
163
17
46
56
253