Nortel Express User Manual page 150

Configuring call treatments and call routing
Note: This dialog box appears only if you have purchased the Voice
Services option. If you did not purchase this option, the Treatment
Announcements dialog box appears. Skip to step 16.
13 In the Voice Services/CallPilot/MMail IVR Port box, enter the IVR ACD-DN
number to use for the Expected Wait Time and Position in Queue
treatments.
14 Configure the voice segments to play for Expected Wait Time and Position
in Queue. For more information on Expected Wait Time and Position in
150
Standard 2.0
Symposium Express Call Center