Deleting Users - Nortel Express User Manual

March 2005

Deleting users

Introduction
Follow the procedure in this section to delete a user account from Symposium
Express Call Center.
Before you begin
You cannot delete a supervisor who still has assigned agents. Before you can
delete a supervisor account, you must perform either of the following tasks:
Reassign the agents to another supervisor.
!
Delete all of the agents who report to the supervisor.
!
To delete a user
1 In the Administration window, from the User Administration drop-down
menu, choose Agent/Supervisor Administration.
Result: The Agent/Supervisor Administration window appears.
2 Select the user you want to delete.
Choose File ➝ Delete.
3
Result: A dialog box asks you to confirm that you want to delete the user.
4 Click Yes to confirm the deletion.
Result: The user is deleted and you return to the Agent/Supervisor
Administration window.
Note: If you are deleting a supervisor and any agents report to the
supervisor, then a message states that the supervisor cannot be deleted.
5 To return to the Administration window, choose File ➝ Close.
Call Center Management Guide
Managing users
75