Nortel Express User Manual page 112

Configuring Voice Services
The format of the location must be /X:/filename.sbc, where X is the drive
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of the PCMCIA card you are using to store the treatment.
7 Select the Card Name and Language from the drop-down lists.
In the Language box, select the language in which the treatment has been
recorded.
8 Enter a description of the treatment (optional).
9 In the Type section, select the prompt/collect digits type of call treatment.
10 To configure verification prompts, check the Verify box.
Note: To use the verify option, you must first have configured digit voice
prompts. For more information, see "To configure digit voice prompts" on
page 106.
11 In the Timeout Behavior section, do the following:
a. Enter a value in the Repeat box. This is the number of times the
b. Enter a value in the First Digit Timeout box. This is the time in seconds
Note: If the Voice Services treatment is configured as a Greeting
announcement, the caller will not be routed to an agent if one becomes
available as the call is not yet queued and is receiving a greeting message
only. For all other announcements (Wait 1, Wait 2, and so on), the caller will
be interrupted from waiting at a voice menu if an appropriate agent
becomes available.
12 Select Default DN, and then enter a valid DN number.
The call is transferred to this number when there are no time-outs
remaining.
If you want the prompt/collect digits treatment to be configured as part of
another Symposium Express Voice Services treatment (that is, used as a
Greeting announcement in a Symposium Express call treatment), you must
select the SECC Controlled options box. This enables the Return To Queue
default option. If you want the call to return to the queue, set this option to
ON in preference to a Default DN.
13 In the After Treatment section, select a Treatment Type:
Transfer to
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Comfort Message
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prompt/collect digits treatment is repeated if no response is given by
the caller.
that must elapse without any digit entry before repeating the treatment.
Standard 2.0
Symposium Express Call Center