Nortel Express User Manual page 226

Call-flow examples
Treatment 1000 is set as front ending and associated to queue 6001.
Call process
1. A call arrives at Symposium Express Call Center to the front ending Voice
Services IVR Queue.
2. Treatment 1000 asks for the customer's number.
3. The customer enters digits 1, 2, and 3, followed by the # key
4. The digits are played (a verification prompt). The customer does not
confirm.
5. The caller waits on the line for the digits to be repeated.
6. Time-out occurs. The digits are removed from the local data store (Voice
Services).
7. The digits are replayed to the caller.
8. The caller enters a new set of digits—4, 0, 4, and 0.
9. These digits are replayed.
10. The caller confirms that the digits are correct. The local data store now
contains the digits 4, 0, 4, and 0.
226
Standard 2.0
.
Symposium Express Call Center