User Administration; Switch Administration - Nortel Express User Manual

Getting started
Administrative tasks
The Administration window contains a set of icons that allow you to do the
following tasks:
Run tutorials and view online documentation.
!
View online Help.
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Change your password.
!
View and print the call center configuration report.
!
Shut down the call center.
!
Close all of the windows and disconnect from Symposium Express Call
!
Center.
Reports and displays
View real-time displays and set thresholds.
!
Run and configure reports.
!

User administration

Create and administer agents and supervisors.
!
Administer agent to skillset assignments.
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Configure how calls are presented to agents.
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Call administration
Configure call routing.
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Configure how calls are treated when they are presented to Symposium
!
Express Call Center.
Configure Voice Services announcements.
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Switch administration

Configure phonesets.
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Configure CDNs.
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Configure DNISs.
!
Configure activity codes.
!
42
Standard 2.0
Symposium Express Call Center