Nortel Express User Manual page 23

March 2005
DNIS
A DNIS is a setting on the switch that indicates the number used to dial in to the
call center switch. For example, a call center can have different 1-800 numbers
that customers use to reach different skillsets or departments within the call
center.
All DNIS numbers used by Symposium Express Call Center must either auto-
terminate on a Symposium Express Call Center CDN or use an IDC table to map
to a Symposium Express Call Center CDN. For more information, contact your
distributor.
CLID
A CLID is a setting on the switch that tracks the number from which the caller is
calling. For example, Symposium Express Call Center can track the area code of
the caller and direct the calls according to the area code. CLIDs must be made
available from the central office/PSTN.
Call Center Management Guide
Getting started
23