Nortel Express User Manual page 67

March 2005
Agent roaming
Supervisors are associated with a specific phoneset, which is specified in the
position ID. Keys on the supervisor phonesets are programmed to allow
supervisors to communicate with their agents. This means that supervisors must
always log on to the same phoneset. Agents, however, can log on to any
available phoneset.
Call Center Management Guide
Managing users
67