Overview - Nortel Express User Manual

Performing backups

Overview

Introduction
Your backup strategy is a critical part of your disaster recovery program.
Backups minimize the data loss resulting from catastrophic failure.
Your backup strategy can include the following types of backups:
unscheduled and scheduled Symposium Express Call Center database
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(partial) backups
full backups
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Voice Services backups
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Database backups and Voice Services backups are typically performed by call
center managers. Full backups are generally performed by distributors.
Database backups
One of the important jobs of a call center manager is to perform database
(partial) backups. This backs up the Symposium Express Call Center database,
which contains historical data, reports, and the current call center configuration.
You need not shut down any services while the database backup is running.
Database backups can either be scheduled or unscheduled, and they can be run
while the call center is online.
Note: Since doing an online backup can have performance implications,
backups should ideally be scheduled outside of call center hours. If a backup is
required during call center hours, it should be run when the call center is least
active.
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Standard 2.0
Symposium Express Call Center