Nortel Express User Manual page 73

March 2005
4 Complete the Phone Set section by entering information into the following
boxes:
Login ID: The four-digit number that the agent uses to log on to the
phoneset to take call center calls.
Personal (Phantom) Ext: The agent's personal extension (DN). This box is
optional.
Call Presentation Class: How calls are presented to the agent. Choose a
call presentation class from the drop-down list. For more information about
call presentation classes, see Chapter 2, "Managing call presentation."
5 Complete the User Capabilities section by following these steps:
a. Check the Agent box.
b. Select the supervisor to whom the agent reports.
Note: Agents do not have PC user IDs.
Tip: If the supervisor to whom this agent reports has not been created on
the system yet, then you can create the supervisor now. To do so, click
Create Supervisor.
6 Choose one of the following options:
a. To add more users, click Apply.
b. To close the property page and return to the Agent/Supervisor
Note: If you click Apply or OK before you complete the required boxes, the
system prompts you to finish them.
Result: The new agent appears in the list in the Agent/Supervisor
Administration window.
To return to the Administration window, choose File ➝ Close.
7
Call Center Management Guide
Result: The agent is added, and the form automatically resets,
allowing you to add another agent. Some of the boxes, including Title
and Department, fill in automatically. You can change these values if
necessary.
Administration window, click OK.
Managing users
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