Nortel Express User Manual page 213

March 2005
Symposium Express Call Center; therefore, the primary uses of this feature for
Symposium Express Call Center supervisors are when the call center is handling
Network ACD calls or operating in default mode and the Meridian 1 ACD
features are routing the calls.
Skillset information
Skillset information display is only available on phonesets that have numeric
display capabilities. Phonesets without numeric displays cannot get skillset
information by any other means (for example, no audible tones).
Display format
The information displays with spaces between the fields. Three digits display
data for the smallest phoneset display type of 1
larger than 1
number of calls in queue is 9999, and the maximum number of agents that
Symposium Express Call Center currently supports is 75. The maximum
displayable amount of time that a call can be in queue is 9999 seconds or 2.78
hours. The following table summarizes the display types and field width for
phonesets that display DWC key information:
DWC key phoneset display type and field width
Display type
×
1 12
×
1 16
×
1 40
×
2 24
Sample phoneset displays
The displays illustrated in this section indicate the lengths and positions of the
various fields for each supported display configuration.
Call Center Management Guide
×
12, four digits display the data. The maximum displayable
AAA BBB
3 digits 3 digits
4 digits 4 digits
4 digits 4 digits
4 digits 4 digits
Agent phoneset keys
×
12. For phoneset displays
CCC
3 digits
4 digits
4 digits
4 digits
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