Nortel Express User Manual page 151

March 2005
Queue, refer to "Using Expected Wait Time and Position in Queue" on page
133.
IF you want to
configure Expected Wait
Time
configure Position In Queue a. in the Voice Services/CallPilot/MMail
15 Click Next.
Result: The Announcements dialog box appears.
Call Center Management Guide
Configuring call treatments and call routing
THEN
a. in the Voice Services/CallPilot/MMail
Segments box, click Expected Wait Time.
b. click Add Segment.
c. enter a treatment number, and then click
OK.
d. repeat steps b and c for each voice
segment.
e. in the Voice Services/MMail Segment/
CallPilot Configuration box, enter the time
interval, in seconds, for which each segment
plays.
Segments box, click Position In Queue.
b. click Add Segment.
c. enter a treatment number, and then click
OK.
d. repeat steps b and c for each voice
segment.
e. in the Voice Services/MMail Segment/
CallPilot Configuration box, enter the interval
(number of calls) for which each segment
plays.
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