Nortel Express User Manual page 255

March 2005
objectives
163
security, managing
55
server
31
access rights
12
using MAT Navigator to access
service level description
Service Level Threshold box
setup options
for Symposium Express Call Center
described
35
illustrated
33 – 34
severity levels
critical
203
major
203
minor
203
shortcuts, creating
44
skill-based routing, example of use
skillset assignments
90
changing
90
configuring
90
skillset priorities
and call routing
26
skillset priority
and call routing
169
description
88
example
88
Skillset_Default_Activity_Code
skillsets
about
80
adding
84
configuring
45 , 84
creating new
84
default
81
deleting
86
example of use
80
priority
88
starting
getting started
11
supervisor phoneset
182
supervisors
59
adding
68
and real-time displays
and reports
66
changing user ID properties
creating
68
deleting
75
Call Center Management Guide
38
18
198
32
82
– 30
194
66
74
maximum number
removing user IDs
reporting
66
switch, configuring the server for the
switching overview
21
Symposium Express Call Center
components listed
setup options
32
described
35
illustrated
33 – 34
sysadmin
58
system administrator
system administrator, logging on as
T
Telephony/Port Address box
Terminal Name box
184
Title field
69 , 72
TreatmentV1
143
turning off alarms
205
types of users
58
U
unsupported keys
217
upgraded servers, and call treatments
user IDs
creating for agents
creating for supervisors
deleting supervisors
users
adding
68 , 71
changing general properties of
configuring
65
deleting
75
managing
55
types
58
using
announcements
161
MAT Navigator
38
Index
68
75
38
31 – 32
58
39
184
143
71
68
75
74 , 75
255