Nortel Express User Manual page 245

March 2005
IVR event
See Interactive voice response event.
IVR port
See voice port.
L
LAN
See Local area network.
Local area network
A computer network that spans a relatively small area. Most LANs connect
workstations and personal computers and are confined to a single building or
group of buildings.
M
M1
Meridian 1 switch
Meridian Mail
A Nortel product that provides voice messaging and other voice and fax
services.
MM
See Meridian Mail.
music route
A resource installed on the switch that provides music to callers while they wait
for an agent.
N
NACD call
A call that arrives at the server from a network ACD-DN.
network interface card
An expansion board that enables a PC to be connected to a local area network
(LAN).
Call Center Management Guide
Glossary
245