Nortel Express User Manual page 228

Call-flow examples
Call flow example
Remove collected digits
from local data store
(VS Service).
228
Call arrives
at IVR
Queue 6001.
Obtain front-ending
treatment information
from VS database.
Treatment 1000
- Play prompt 123.sbc.
- Send collect digits request to VSC.
- Receive result from VS card.
- Digits added to local store.
Play pre-verification
prompt.
Digit playback
- Collected digits are matched
to their corresponding prompt file.
Play post-verification
announcement and wait
for digit press to confirm.
Timeout?
Yes
No
Standard 2.0
Process After-Treatment 1000
- Play prompt 100.sbc.
- Send collect digits request to VSC.
- Receive result from card 1,2,3,4.
- Append result to existing store
with ":" separator.
Play pre-verification
prompt.
Digit playback
- Collected digits are matched
to their corresponding prompt file.
Play post-verification
announcement and wait
for digit press to confirm.
Timeout?
No
Final 'PCD' in the chain
- Send data to TAPI server.
Process After treatment
- Transfer to CDN 4000.
Symposium Express Call Center
Yes