Nortel Express User Manual page 119

March 2005
The format of the location must be /X:/filename.sbc, where X is the drive
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of the PCMCIA card you are using to store the treatment.
7 Select the Card Name and Language from the drop-down lists.
In the Language box, select the language in which the treatment has been
recorded.
8 Enter a description of the treatment (optional).
9 In the Type section, select the Voice Menu type of call treatment.
10 Decide if this treatment is to be SECC Controlled (that is, controlled by
Symposium Express Call Center).
Note: If it is SECC Controlled, it can be referenced by an Express call
treatment when you configure call routing (see "Configuring call treatments
and call routing" on page 131). The Voice Menu treatment can be added as
a greeting or a wait announcement in the course of configuring call routing.
The Return to Queue option is only available if the treatment is SECC
Controlled.
11 In the Timeout Behavior section, do the following:
a. Enter a value in the Repeat box. This is the number of times the voice
b. Enter a value in the First Digit Timeout box. This is the time in seconds
12 Select Default DN, and then enter a valid DN number.
The call will be transferred to this number when there are no time-outs
remaining.
If you want the voice menu treatment to be referenced by another
Symposium Express Voice Services treatment (that is, used as a Greeting
announcement in a Symposium Express call treatment), the SECC
Controlled options should be checked ON. This enables the Return To
Queue default option. If you want the call to return to the queue, set this
option to ON instead of enabling a Default DN.
13 Click Apply.
Result: The treatment is saved to the database.
Call Center Management Guide
menu treatment is repeated if no response is given by the caller.
that must elapse without any digit entry before repeating the treatment.
Configuring Voice Services
119