Nortel Express User Manual page 49

March 2005
2 Click Add.
Result: The Call Presentation Class Properties dialog box appears.
3 Enter a name for the call presentation class.
4 Set the call presentation method.
IF the call is to be
answered automatically on the
agent phoneset without the agent
having to press the Incalls key to
accept the call
Note: The agent must use a
headset to use this option.
returned to the queue if not
answered within a specified time
left ringing until it is answered
Call Center Management Guide
Managing call presentation
THEN
a. check Call Force Timer Delay.
b. specify the amount of time before the
call is forced.
a. check Return Call to Queue after.
b. specify the amount of time before the
call is returned to the queue.
c. select the mode for the phoneset.
a. check Let Call Ring at Phoneset.
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