Nortel Express User Manual page 234

Call-flow examples
Call flow example
Treatment 1000
- Play prompt 123.sbc.
- Send collect digits request to VSC.
- Receive result from VS card.
- Add digits to local store.
Process After-Treatment 1000
- Play prompt 100.sbc.
- Send collect digits request to VSC.
- Receive result from VS card.
- Append result to existing store
with ":" separator.
Digit playback
- Match collected digits to their
corresponding prompt file.
234
Call arrives
at CDN
4000.
Call is routed to IVR
Queue for Treatment
(1000).
Obtain details for
Treatment 1000 from
VS database.
Play pre-verification
prompt.
Play post-verification
announcement and wait
for digit press to confirm.
Yes
Timeout?
No
Final 'PCD' in the chain
- Send data to TAPI server.
Process After treatment
- Transfer to 3001.
Symposium Express Call Center
Standard 2.0
Remove last collected
digits from local data
store (VS Service).