Nortel Express User Manual page 254

Index
of skill-based routing
of skillset priority
of skillset use
80
of switching and routing concepts
of user types
58
P
passwords
changing
63
default
60
resetting
60
restoring default
60
PC User ID field
70
Personal (Phantom) ext. field
phoneset description
phoneset keys, unsupported
phonesets
181 – 187
acquiring
185
adding
183 – 184
changing
186
deacquiring
185
deleting
186 , 187
previewing list of
186
printing list of
186
Play an Emergency announcement field
Play an out of hours announcement field
Position ID field
70
previewing
list of activity codes
list of CDNs
180
list of DNISs
199
list of phonesets
186
printing
list of activity codes
list of CDNs
180
list of DNISs
199
list of phonesets
186
priorities
and call routing
26
priority, for skillsets
88
privileges
12
procedure
adding agents
71
adding skillsets
84
254
82
88
21
70 , 73
22
217
155
147
194
194
– 30
adding supervisors
changing passwords
changing supervisor properties
clearing alarms
205
closing the Alarm Monitor
configuring agent to skillset assignments
configuring call presentation
deleting supervisors
removing skillsets
Prompt/collect digits
adding to other treatments
creating
114
properties
changing for call presentation class
changing for supervisors
Q
queue description
17
R
RAN, using
161
real-time displays, and supervisors
removing
supervisor user IDs
reporting supervisors
reports, and supervisors
resetting the desktop password
resources, acquiring
172
resources, identifying
restoring data
209
Route calls to this number field
and emergencies
155
and out-of-service hours
Route calls to this skillset field
routes description
21
routing calls to a specific agent
routing overview
21
S
sample phoneset displays
scripts
Symposium Express Call Center
Standard 2.0
68
63
74
203
51
75
86
129
47
74
66
75
66
66
60
– 173
164
146
147
167
213
90