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Meridian 1
Symposium Express Voice Services Card
Maintenance and Troubleshooting Guide
Document release: Standard 3.0
Product release: 3.0
Date: September 2002
Year Publish FCC TM
Copyright © 2002 Nortel Networks, All Rights Reserved
Information is subject to change without notice. Nortel Networks reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant. This equipment has been tested
and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules, and the
radio interference regulations of Industry Canada. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the users will be required to correct the
interference at their own expense.
Meridian 1 is a trademark of Nortel Networks.
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- Page 1 Copyright © 2002 Nortel Networks, All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules, and the radio interference regulations of Industry Canada.
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Page 3: Revision History
Revision history September 2002 This document is the third standard release of the Symposium Express Voice Services Card Maintenance and Troubleshooting Guide. April 2002 This document is the second standard release of the Symposium Express Voice Services Card Maintenance and Troubleshooting Guide. - Page 5 Contents " #$% #$% !&...
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Page 7: List Of Tables
List of tables Table 1: Hex display codes during normal operation ... . . Table 2: HEX display codes ....... . . Table 3: Serial port settings . -
Page 9: About This Guide
About this guide The Symposium Express Voice Services Card Maintenance and Troubleshooting Guide describes the maintenance procedures related to the Voice Services card hardware and software. - Page 11 NTHF77AA Voice Services card test and debug capabilities The NTHF77AA Voice Services card provides maintenance and diagnostic features to identify and clear fault conditions. Also included are upgrade features that require the user to have access to the card’s operating system (VxWorks). The Voice Services card features include •...
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Page 12: Self-Test Features
Self-test features The Voice Services card runs various diagnostics to detect hardware faults and ensure correct operation. The tests include • 8051 power-up self-tests • BIOS diagnostics • base code self-tests Progress information on self-tests is available through the serial port on the Voice Services card. -
Page 13: Status Led
: Hex display codes during normal operation Table 1 Display Meaning field C:XX Current capacity of card (smallest of A,D, and K). MAIN The card is in maintenance mode (all ports are disabled). You can also use the RS-232 port to monitor the progress of self-tests. Messages indicating the completion of each self-test phase, as well as any detected faults, print to this port. -
Page 14: Reset Switch
Reset switch A reset switch on the faceplate allows an operator to manually reset the card without having to power down. This switch is normally used to clear a fault condition during setup or non-traffic periods, and to check firmware and loadware versions. Risk of equipment damage... - Page 15 The security dongle is required for normal Voice Services card operation. During installation of the Symposium Express Call Center server software, you enter a keycode number. This keycode is matched to the dongle, and authorizes a number of channels for use.
- Page 16 Debug terminal access The Voice Services card provides two RS-232 ports—one accessible via the NTMF94AA backplane cable, and the other using the maintenance port on the card faceplate. Only the backplane cable labeled COM1 provides access to the Voice Services card for both OA&M and debugging purposes.
- Page 17 RS-232 backplane signals Table 4: Pin No. Signal SGNDA BDCDA- BSINA- BSOUTA- BDTRA- BCTSA- BDSRA- BRTSA- SGNDB BSINB- BSOUTB- BDCDB- BDTRB- BDSRB- Faceplate mini-DIN connector Table 5: Signal BDTRB- BSOUTB- BSINB- SGND BSINA- BCTSA- Description Port A Signal Ground Port A Data Carrier Detect Port A Serial Data In Port A Serial Data Out Port A Data Terminal Ready...
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Page 18: Debug Features
These messages also include firmware version information: VPS Firmware Rls 5.0 8051XA Firmware Version 6.3 29 August 2000 (C) Nortel Networks Inc. 2000 32K External RAM detected 8K DPRAM detected Dongle serial number: 10062387 All FPGAs are configured... - Page 19 The VxWorks shell The VxWorks shell is used for performing basic administrative and management tasks, the most important of which is loadware upgrade. You can access the VxWorks shell through a serial connection from a PC or a telnet connection. The shell is protected from unauthorized access by a username and password.
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Page 20: Application Loadware Upgrade
Before an upgrade can be performed, the Voice Services card must first be disabled from LD 32 using the DISC command. The Voice Services card service on the Symposium Express Server must also be stopped. The card is reenabled, and the service is restarted after the Voice Services card upgrade is complete. - Page 21 To upgrade the loadware from an FTP server To upgrade the loadware over the network from an FTP server, you must copy the loadware binary file to an FTP server, and then run the upgrade. From the Windows Start menu, choose Programs Prompt.
- Page 22 LD 32. For more information, see the Symposium Express Voice card Installation Guide. The Voice Services card service on the Symposium Express Call Center server must also be disabled before an upgrade, and restarted after the upgrade is complete.
- Page 23 Voice prompt backup You can use FTP to back up the PCMCIA card disk. As the disk contains all prompts for use with Symposium Express Voice Services, Nortel Networks recommends that the contents be backed up periodically in case of disk corruption, or in case prompts are deleted in error.
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Page 24: Vxworks Shell Debug Utilities
VxWorks shell debug utilities ' #$% () '' . Table 6: Command printAllErrors getAriesState printAriesState n printVpGlobs printVpChannel n tr “tMaint” swInfoGet ifShow inetstatShow ping “10.0.0.2”,x Debug commands Description Prints logged fatal errors. Prints current state of all 32 M2616 (Aries) sets. - Page 25 Card utilization You can monitor the utilization per channel on the Voice Services card. This can be useful to ensure that the card is not overloaded with traffic. Log on to the Voice Services card. To start monitoring, type usageClkStart. To end monitoring, type usageClkStop.
- Page 26 Maintenance task fatal errors Table 7: Error Description 0x1001 Serious hardware fault found during bootup 0x1002 VP Application startup failed 0x1003 Error initializing Maint Task 0x1004 Process incoming base code events other VP Application tasks: task in ERROR state 0x1005 A VP task failed self-test 0x1006 Aries Task failed to go operational...
- Page 27 VP application task fatal errors (continued) Table 9: Error ID Description (continued) 0x3003 Malloc failed during handling of clientRelease action 0x3004 Malloc failed during handling of clientRelease action 0x3005 Malloc failed during handling of modifycardState action 0x3006 Malloc failed during handling of EnableDigitNotification action 0x3007 Malloc failed during handling of action to Aries task...
- Page 28 VP application task fatal errors (continued) Table 9: Error ID Description (continued) 0x3018 Malloc failed during handling of DSP card removal 0x3019 Malloc failed during handling of DSP card removal 0x301A Malloc failed during channel creation 0x301B Transaction error during prompt playback 0x301C Transaction error during stopping of prompt playback 0x301D...
- Page 29 VP application task fatal errors (continued) Table 9: Error ID Description (continued) 0x302C Malloc failed during initialization of VP App task globals 0x302D Error during channel acquire; channel not in enabled state 0x302E Malloc failed during handling of channelSplit RFA 0x302F Malloc failed during handling of channelSplit RFA 0x3030...
- Page 30 Aries task fatal errors Table 10: Error ID Description 0x400B msgQSend failed during forwarding of an RFA message to the VP App task 0x400C Malloc failed during forwarding of an RFA message to the VP App task 0x400D msgQSend failed during forwarding of an RFA message to the VP App task 0x400E Malloc failed during forwarding of an Event to the VP...
- Page 31 Aries task fatal errors Table 10: Error ID Description 0x4023 msgQSend failed after retrieveOriginalTimer timeout 0x4024 msgQSend failed after channelReleaseTimer timeout 0x4025 msgQSend failed after retryReleaseTimer timeout 0x4026 msgQSend failed after finalRetryTimer timeout 0x4028 Error in creating ring buffer while initializing Aries task 0x4030 Error in filling ring buffer when sending key press message to Meridian Manager...
- Page 32 Client task fatal errors Table 11: Error ID Description 0x5001 Malloc failed during action creation 0x5002 Malloc failed during sending of card event state 0x5003 Malloc failed during retrieval of message from socket 0x5004 Malloc failed while extracting an IE string 0x5005 Malloc failed while extracting a Channel List IE 0x5006...
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