Overview Of Phonesets - Nortel Express User Manual

Configuring switch resources

Overview of phonesets

Introduction
You must add and acquire each phoneset at which agents and supervisors will
log on to the system. When the Symposium Express Call Center acquires a
phoneset, the switch begins sending messages about the phoneset to the server.
Agent and supervisor phonesets
Agents are not associated with a specific phoneset. They can log on to any
phoneset. When agents log on, the server obtains their position ID from the
switch. The server automatically maps agents' position IDs to their agent key on
the supervisor's phoneset.
Supervisors are associated with a specific phoneset, as specified in the position
ID box. This enables the switch to program the keys on the supervisor's
phoneset to communicate with that supervisor's agents.
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Standard 2.0
Symposium Express Call Center