Nortel Express User Manual page 22

Getting started
If you want to include a route on reports, then you must add the route on
Symposium Express Call Center. If you want to create All Trunks Busy (ATB)
reports for the route, then you must acquire that route.
You must add routes on Symposium Express Call Center to allow the routes to
appear on reports and to allow the system to acquire them.
Note: Symposium Express Call Center only supports FGDT, TIE, DID, COT,
FEK, and WATS route types.
Phoneset
Your distributor must add and acquire each phoneset at which agents and
supervisors log on to the system. When Symposium Express Call Center
acquires a phoneset, the switch begins sending messages about these phonesets
to the system.
If you want to add a new phoneset, contact your distributor.
Voice port
A voice port is defined as a 2500 phoneset for third-party IVR systems, or an
RCS (517 or 2009) phoneset for Meridian Mail. If you use Meridian Mail, then
you must have dedicated voice ports. Symposium Express Call Center cannot
share voice ports with any other Meridian Mail application.
Note: If you have purchased and installed an optional Voice Services card or
Media Card in the switch, your distributor must also configure voice ports
specifically for the card.
To add a voice port, contact your distributor.
IVR ACD-DN
An IVR ACD-DN is a directory number that routes a caller to a specific IVR
application. The IVR ACD-DN also provides Meridian Mail treatment.
If your call center uses Meridian Mail for call treatment, then your distributor
must add and acquire a new IVR ACD-DN.
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Standard 2.0
Symposium Express Call Center