Nortel Express User Manual page 85

March 2005
2 Choose File ➝ Add Skillset.
Result: The New Skillset dialog box appears.
3 Enter the name of the new skillset.
Note: The skillset name can include a–z, A–Z, 0–9, spaces, and
underscores. However, the name must be unique, and the first character
cannot be a number. The name must not include any of the reserved words
shown in Appendix C, "Reserved words list."
4 Click OK.
Result: The skillset appears in the list in the Agent/Skillset Assignment
window. No agents are assigned to the skillset yet. For more information,
see "Configuring agent to skillset assignments" on page 90.
Call Center Management Guide
Configuring skillsets
85