Configuring A Prompt/Collect Digits Treatment - Nortel Express User Manual

Configuring Voice Services

Configuring a prompt/collect digits treatment

Introduction
Use this procedure to configure a prompt/collect digits Voice Services treatment.
If you intend to use verification prompts in the prompt/collect digits treatment
(see "Verification prompts" on page 96), you must configure digit voice prompts
before configuring the prompt/collect digits treatment.
To configure digit voice prompts
Notes:
This procedure is relevant only if you intend to use the verification option
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in a prompt/collect digits treatment. If you do not intend to use the
verification option, proceed to "To configure a prompt/collect digits
treatment" on page 110.
If you configure prompt/collect digits treatments without the verification
!
option, and later decide to configure the verification prompt, remember to
first configure the digit voice prompts.
Before configuring prompt/collect digits treatments, you must record new
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voice prompts (in the form of SBC files) for each digit 0–9. These prompts
are played to callers after they select the terminate key during digit
collection.
1 In the Administration window, from the Call Administration drop-down
menu, choose Voice Services.
Result: The Voice Services Administration window appears.
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Standard 2.0
Symposium Express Call Center