Nortel Express User Manual page 252

Index
call presentation
default configuration
options
46
call presentation classes
changing properties of
call presentation method, changing
call processing, description
call routing
and announcements
and skillset priorities
and skillset priority
description
139
example
160
illustration
164 , 165
overview
160
call treatments
adding
142 , 144
and upgraded servers
description
132
limitations
142
saved information from upgrades
Calling Line ID, description
CDN Name box
178
CDN Number box
178
CDNs
21 , 175 – 180
acquiring
179
adding
177 – 178
changing
180
deacquiring
179
deleting
180
previewing list of
180
printing list of
180
changing
access class assigned to a user
activity codes
194
agent call presentation class properties
agent to skillset assignments
call presentation method
CDNs
180
DNISs
199
passwords
63
phonesets
186
skillset assignments
supervisor properties
user's general properties
clearing alarms
205
252
47
47
48
17
161
26 – 30
169
143
143
23
74
47
90
48
90
74
74 , 75
CLIDs
23
clients
31
closing, Alarm Monitor
Comments field
69
components of a call center
components of Symposium Express Call Center
31 – 32
configuring
agent to skillset assignments
skillsets
45 , 84
the server for the switch
users
65
Controlled Directory Numbers, description
controlled directory numbers. See CDNs
creating
agent user IDs
71
call treatments
142
desktop shortcut
44
skillsets
84
supervisor user IDs
critical alarm severity level
custadmin
59
customer administrator
D
data, restoring
209
deacquiring
CDNs
179
phonesets
185
default
call presentation settings
passwords
60
default skillset
description
81
deleting
activity codes
194
CDNs
180
DNISs
199
phonesets
186 , 187
skillsets
86
supervisors
75
users
75
Department field
69 ,
desktop passwords
Symposium Express Call Center
Standard 2.0
203
16
87 , 90
38
176
, 144
68
203
59
47
72
21