Nortel Express User Manual page 146

Configuring call treatments and call routing
6 Select months and dates of holidays when the call center is closed, and
click Add to move them to the Current Non-Business Days list.
To remove a date from the list, select the date in the Current Non-Business
Days list, and then click Delete.
7 Select the mailbox or skillset to which to route calls during holidays or out-
of-service periods. After the out of service treatment, calls can either be
routed to another number, or you can configure it so that an announcement
is played to the caller.
IF
you select Route calls to this
number
146
THEN
enter the mailbox number in the box to the
right. Routing to a number allows the caller
to reach an auto-attendant, remote agent,
or mailbox, depending on how the number
is configured on the switch.
Symposium Express Call Center
Standard 2.0