Overview Of Dniss - Nortel Express User Manual
Nortel symposium express software: user guide
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Also See for Express:
- Installation manual (44 pages) ,
- Maintenance and troubleshooting manual (34 pages)
Table of Contents
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Configuring switch resources
Overview of DNISs
Introduction
A dialed number identification service (DNIS) is a method by which the system
recognizes the phone number dialed by the incoming caller. Agents can receive
calls from customers calling in on different DNISs, and customize their response
depending on the DNIS that appears on the phoneset display.
196
Standard 2.0
Symposium Express Call Center
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