Nortel Express User Manual page 128

Configuring Voice Services
To map a treatment to a CDN/ACD
1 In the Voice Services Administration window, click Map.
Result: The ACD DN Mapping dialog box appears.
2 Click Add.
Result: The Add ACD DN dialog box appears.
3 Enter the ACD DN number.
4 Check whether the ACD DN front ends the call center, and then click OK.
5 Select a treatment for the ACD DN from the drop-down list.
6 Click OK.
128
Standard 2.0
Symposium Express Call Center