Nortel Express User Manual page 96

Configuring Voice Services
You can use the prompt/collect digits Voice Services treatment to collect single
or multiple sets of digits from the caller.
Example
"Thank you for calling the Bank of XYZ. Please enter your account number,
followed by the # sign."
The prompt/collect digits treatment can continue prompting the caller to enter
further sets of digits. For example, having entered the account number, the caller
may be requested to enter a customer number or an invoice number.
Example
"Thank you for your account number. Please enter your customer number,
followed by the
You can use prompt/collect digits treatments to
collect multiple digits from the caller and send this information to a TAPI
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server to enable a data screen pop (for example, using Symposium Agent
software)
enable verification of digits entered through playback of collected digits;
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callers can reenter digits if necessary
integrate prompt/collect digits treatments into existing voice services
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treatments (for example, include a prompt/collect digits treatment as a node
in an existing voice menu)
use prompt/collect digit treatments as greeting announcements as part of a
!
call treatment
Verification prompts
You can configure prompt/collect digits treatments with the verify option for
pre- and post-verification prompts to be recorded, which are used in verification
announcements. For example, a pre-verification prompt might be
Your account number is ....
Press any key if this is correct is an example of a post-verification prompt.
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#
sign."
Standard 2.0
Symposium Express Call Center