Nortel Express User Manual page 13

March 2005
What's new in this release
The following features described in this guide are new to Symposium Express
Call Center Release 4.2:
No charge to caller for calls that exceed ceiling
!
When the number of calls arriving at the call center reaches the call ceiling
(either the global ceiling, or the ceiling defined for a CDN, CLID, or
DNIS), the next caller receives a busy tone and is disconnected without
being charged for the call.
Note: Calls transferred in from a front-ending IVR system, or transferred in
by normal transfer operations, do not receive ringback and are charged.
CallPilot support
!
You can use CallPilot to provide treatments, such as announcements and
voice menus, for callers.
Call Center Management Guide
Getting started
13