Nortel Express User Manual page 152

Configuring call treatments and call routing
16 In the Announcements box, select the type of announcements that your call
center uses. If you use Voice Services, select Meridian Mail, CallPilot, or
IVR.
IF
you select RAN or
MIRAN
you select Meridian Mail,
CallPilot, or IVR
17 To play other announcements, click the box for the type of announcement,
and either select the route or specify the treatment ID in the ID boxes.
152
THEN
select the route to which callers are
transferred to hear announcements.
a. enter the number to which callers are
transferred to hear an announcement.
b. enter the treatment ID stored in
CallPilot or Meridian Mail.
Standard 2.0
Symposium Express Call Center