Nortel Express User Manual page 25

March 2005
calls returned to queue
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The Symposium Express Call Center Agent NACD Activity Report details the
statistics for incoming NACD calls. This report shows the agent activity on
network and networked ACD-DN calls. It shows the calls answered,
conferenced, and transferred, as well as the total and average talk time for
network and NACD calls. Refer to the Symposium Express Call Center Reports
and Displays Guide for more information.
Call Center Management Guide
Getting started
25